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Service Operation Coordinator - Specialist

Scheidt & Bachmann Slovensko s.r.o.

Information about the position

  • Place of work: Žilina, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 200 EUR/month+ variable bonus. Final salary depends on candidate´s professional experience.
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

Your responsibilities on 1st Level B2B customer support (UK, US and Canada customers):
- Analysis of incoming request (e-mails, chats, phone calls).
- Collection of available symptoms (from customer or remotely from system).
- Case handling process - prioritisation and classification of requested issues.
- Troubleshooting – remotely or by fingertip to requester.
- Proactive monitoring of hosted services and devices (Event Management).
- Coordination and dispatching of field technicians in UK, CA and US - English language.
- Coordination and support for additional level of service support.
- Shift work: 365/24/7.
- Full remote work available (optional) after F2F training in Žilina.

Employee perks, benefits

- Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
- Rich social program for employees (several social events and team buildings, sport and culture possibilities).
- Flexible working time, additional vacation, "bridgedays".
- Work in international and multicultural teams (divisions in 23 countries).

Information about the selection process

If you would like to contribute with your experience to our innovative, constantly growing company, please, send your CV in Slovak and English language together with consent to the processing of personal data.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

education in IT or technical field

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Experiences with remote troubleshooting -SW and HW.
- Experience with Salesforce environment or other CRM is an advantage.
- High working time flexibility (willingness to work on shifts).
- Technical type with analytical thinking.
- Responsible and independent approach.


Brief description of the company

Scheidt & Bachmann, Mönchengladbach was founded in 1872 and today presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed. Scheidt & Bachmann Slovakia s.r.o. was established in 1995 at the initiative of Scheidt & Bachmann. A successful cooperation with the University of Žilina also made a significant contribution to the establishment.

Number of employees

500-999 employees