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Service Desk Specialist - Level 2,5 (Linux) - remote

Scheidt & Bachmann Slovensko s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 400 EUR/month+ variable bonus. Final salary depends on candidate´s professional experience.
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

You will be part of an Incident management team as a key player with overlap to DevOps setup as a long-term service strategy.

In your scope there will be these tasks and responsibilities on daily basis:

- Expert technical support for internal teams and business customers - analysis and troubleshooting of higher level incidents.
- Continuous improvement of current and new projects based on your analysis and service needs, including monitoring and automation.
- Knowledge transfer and close cooperation with all teams involved in transition process from project to service phase.

More information about the team:

Employee perks, benefits

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).
Possibility of international business trips.

Information about the selection process

If you would like to contribute with your experience to our innovative, constantly growing company, please, send your CV in Slovak and English language together with consent to the processing of personal data.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT or electrotechnical engineering field

Language skills

English - Upper intermediate (B2)

Other knowledge

Kubernetes - Basic
SQL / Oracle - Advanced
Linux systems - Advanced
Networks - Basic
Postgres - Basic
Apache Cassandra - Basic
Postman - Basic

Personality requirements and skills

Experience with customer support and high availability systems.
A strong analytical mindset, solution driven, team player, willing to learn newest technologies.
Ability to understand complex systems.
Ability to read the code and debugs.


Experience with system/application deployments (E.g. Ansible).
Knowledge of modern monitoring and graphing systems (Centreon, Grafana, Kibana).
Experience with AWS, Azure and other Cloud-related IaaS.
Understanding of current web and internet technologies like SQL and Non-SQL DBs, Kafka is welcome.


Brief description of the company

Subsidiary firm of the Scheidt & Bachmann GmbH company, Mönchengladbach, Germany. Proposal, development and implementation of IT solutions in the area of transport systems - parking systems and leisure centre systems, fare collection systems, petrol station systems and signalling systems.
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Number of employees

500-999 employees