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Assistance Center Coordinator - Polish team (Scania Senec)

SCANIA SLOVAKIA s.r.o.

Information about the position

  • Place of work: Senec
  • Basic wage component (gross) and other rewards: 1 650 EUR/month1650 EUR / monthly (gross) - depending on experience and seniority of candidate
  • Start date: asap, upon agreement
  • Contract type: full-time

Job description, responsibilities and duties

A challenging and dynamic position in an international environment.

Scania Assistance is a support company which customers call when something unexpected happens to their vehicle or engine and that requires an urgent action. Assistance centre is located in Senec from where Scania covers support to Czech, Slovak, Hungarian and Polish customers as well as customers visiting the region from other parts of Europe. Polish team is responsible for customers from Poland.

In the position of assistance provider, you assist our international Scania customers by telephone in solving their questions (flat tire, starting aid, fines, breakdowns….). The diversity of customers, languages and regions makes your job even more exciting and challenging.

You ensure that customers are assisted quickly and efficiently and are informed at regular intervals. This is done thanks to your strong communication and coordination skills, with which you also inform the workshops of the assignments to be carried out as well as the follow-up of all incoming interventions and breakdowns, from start-up to closing.
In order to provide the best possible service to the customer, your job is to listen to the customer's needs with the necessary kindness and patience with the aim to provide the earliest possible service.

Assistance is available 24/7 and therefore it is required to be able to work in shifts. You work in a system where you do day, night and weekend shifts and you are therefore entitled to many days off.

Our new colleague will join a super team of 13 colleagues and will report to the Supervisor. If you are looking for a dynamic and challenging job, where every day is different - apply!

Employee perks, benefits

• Work in an international strong company
• Education, training opportunities
• Multisport card support of sport activities
• Other various benefits and compensations

Information about the selection process

If you are interested in being a member of Scania Assistance team, please send us your CV and Cover letter in English.
Due to capacity reasons we do reserve the right to contact only suitable candidates meeting requirements for this position. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Polish - Upper intermediate (B2)

Driving licence

B

Personality requirements and skills

• Customer service experience
• Good verbal and written knowledge in English and Polish is a must; knowledge of Slovak language is an advantage
• 24/7 shift schedule, approximately 15 shifts during the month
• Technical skills are welcomed but not required

Advertiser

Brief description of the company

https://www.scania.com/sk/sk/home.ht...
Scania Slovakia s.r.o, daughter coumpany of swedish entity Scania, is the official Importer of Scania trucks in slovak market since February 2002.

Scania Slovakia s.r.o. is delivering heavy trucks (+18t), buses and coaches. The standard spectrum of the sales and services is extended by contracted services, parts sales, used vehicles sales, assistance and finance services.

Scania Slovakia belongs to Central Europe business unit together with Czech republic and Hungary. In Slovakia the structure consists of shared functions at Distributor level and 2 dealerships - West and East. Under the structure of these 2 dealership we provide services through the network of 6 workshops (repair and maintenance centers) in Senec, Nové Zámky, Žilina, Zvolen, Poprad, Ličartovce.

Today Scania CER counts approximately 750 employees, of which in Slovak entity we employ more than 220 employees.

Number of employees

200-249 employees

Contact

Contact person: Recruiter
E-mail: send CV