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IT Support with English language

S&you by SYNERGIE

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 500 EUR/month*From 1500 EUR brutto fix
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a smart, customer-oriented & communicative help desk specialist to become a new part of the dynamic Support team which provides support and consulting to the company clients worldwide. In this role you will help clients via live chat or other channels with:

* Answering technical questions about the company´s products and solutions
* Diagnosing and resolving various requests while ensuring their best user experience
* Helping them how to create reports, segmentations, campaigns or analyses in their internal projects

Employee perks, benefits

* People Development Program - using competency maps
* Utilization of the personal education budget on an annual basis
* Extended parental leave (with regional specifics)
* Company performance bonus
* Pension scheme (with regional specifics)
* Healthcare plan (with regional specifics)
* Possibility of the full remote work

Company on whose behalf the position is being filled

Our client focuses on internationally renowned e-commerce cloud and marketing automation for businesses.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

* Previous experience in a similar role (helpdesk/online support/marketing)
* Basic knowledge of HTML, CSS, JS
* Problem solving & analytical thinking
* Excellent level of English
* Pro-customer orientation
* Having an IT overview is a big advantage (algorithms, backend/frontend, etc...)

Advertiser

Brief description of the company

SYNERGIE Slovakia as recruitment and consulting agency has been present on the Slovak market since 1999. We are a part of SYNERGIE Group - the 5th largest HR solutions provider in Europe.

We do offer international experience, consultants with wide-ranging knowledge and experience in their specific fields and deep knowledge of the job market.

The company is a holder of a licence to offer recruitment services. (25908/2004 - OSS 129/2005. Plati pre SR.)

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees