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Junior IT Business Analyst (100% remote)


Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 500 EUR/month(or higher based on your experience and expectations)
  • Start date: upon agreement
  • Contract type: full-time

Job description, responsibilities and duties

Do you already have relevant experience or are you a fresh graduate and want to start your career as an IT Business Analyst? Grab this opportunity, and join a company's emerging Technical support team. In this role, you will handle coming tickets (related to web-applications software), investigate the issues and analyze the client´s needs, provide support and cooperate with other teams with a focus on clients´ positive experience.

Your role would be to:
* Handle tickets coming from ticketing platform
* Investigate, analyze and resolve occurred issues (in participation with other teams, if needed)
* Support the clients, educate them and try to provide superior and professional service
* Interact with individual clients to troubleshoot not only technical problems via the internal system, email, or phone
* Analyze clients needs, investigate and discuss business requirement specifications with the development team and scope the changes if feasible
* Assist in the costing and scoping of effort to implement customer requirements
* Take ownership of tasks related to customer implementations or take on the role of a Project Manager
* Participate in the User Acceptance Testing for updates in internal applications
* Provide exceptional Application and Functional support to the company´s clients through the ticketing system
* Cooperate with Customer Relationship Managers and communicate problematic trends and issues with the CRM team

Employee perks, benefits

* flexibility
* option to work fully remote
* career development
* home-office allowance
* more benefits will be shared during an interview process

Information about the selection process

Are you interested in this job opportunity? Please, send us your resume in English to Please, use the title of this position as the Subject of the e-mail message.

Company on whose behalf the position is being filled

An international software company developing and deploying innovative software solutions.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

* IT (education or relevant experience) - required
* Maximum 2-3 years of previous experience
* Excellent English written and verbal communication skills
* Ability to prioritize tasks and accomplish projects in a timely manner
* MS Office (highly advanced)
* SQL experience would be an advantage


Brief description of the company

SYNERGIE Slovakia as recruitment and consulting agency has been present on the Slovak market since 1999. We are a part of SYNERGIE Group - the 5th largest HR solutions provider in Europe.

We do offer international experience, consultants with wide-ranging knowledge and experience in their specific fields and deep knowledge of the job market.

The company is a holder of a licence to offer recruitment services. (25908/2004 - OSS 129/2005. Plati pre SR.)

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees