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Guest Relations Officer

Royal Gulf Tourism LLC

Information about the position

  • Place of work: Dubai - United Arab Emirates
  • Basic wage component (gross) and other rewards: 1 000 EUR/monthcommission from sold excursions tour guiding fee (once passed for Guide License)
  • Start date: immediately
  • Contract type: full-time

Job description, responsibilities and duties

The Guest Relations Officer is responsible for ensuring all tourists enjoy a positive and memorable experience throughout their stay in UAE by:
- Conduct informative meeting with our tourists at the hotel (all emirates, depending on the number of clients)
- Ensure customer satisfaction during their stay in the UAE (resolve special requests and possible complaints)
- Accompanying tourists on tours
- Assistance of groups
- Selling excursions
- Office work associated with daily duties i.e. preparation of welcome folders, daily meeting schedule, etc.
- Provide assistance at the airport on arrival / departure (even on night flights) of tourists when required

Place of work Dubai, the United Arab Emirates

Employee perks, benefits

- Pleasant cosmopolitan team (including Czech/Slovak speaking colleagues)
- Training
- Health Insurance
- Arrival ticket to Dubai, UAE
- Return ticket to your country, every 2 years
- Severance Pay as per UAE Labor Law
- 30 Days Paid Leave after each year of service
- 5% Commission on Excursion Sales
- Accommodation with colleagues provided by employer
- 2 years work contract

Information about the selection process

Kindly send your CV in English to [email protected] and [email protected] or visit our careers page

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Tourism, Hotel Business, Commerce, Customer Service

Language skills

Slovak - Proficiency (C2) and Czech - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Microsoft Word - Skillful
Microsoft Excel - Skillful
Microsoft Outlook - Skillful
Microsoft PowerPoint - Skillful
Typing - Skillful

The position is suitable for a fresh graduate


Personality requirements and skills

You shall be of a warm personality, attentive, smart and presentable with excellent interpersonal, communication and organizational skills and able to work in multicultural environment.
Team player with Energy, flexible and able to work under pressure.
Candidate to be medically fit.
Command of Polish language is anadvantage.


Brief description of the company

Royal Gulf Tourism LLC is the UAE´s Premier and Reliable Destination Management Company operating in Inbound Tourism Services with dedicated Czech/Slovak´s Guest Relations Department available to assist the tourist at all times.
More info at

Number of employees

100-149 employees