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Field Service Engineer

Roche Slovensko, s. r.o.

Information about the position

  • Place of work: Slovak Republic (The job requires travelling)
  • Basic wage component (gross) and other rewards: 1 900 EUR/monthBased on the level of experiences and seniority + monthly variable pay
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Responsible for setup and installation of Roche solutions ( (chemistry, immunology, molecular, life sciences, and IT) for clients. Ensures instruments are installed and meet the manufacturer’s specifications according to implementation timeline plans. Performs minor troubleshooting during the installation process to ensure installations are made ready for performance validation. Tests and troubleshoots functionality of installed systems/equipment; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Field service technician in the field of Roche technological equipment and laboratory products. Installation, repair, maintenance of equipment at Roche customer sites in Slovakia and within the SRSE region, of which the Slovak Republic is a part.

Work in laboratories, from the installation of new equipment through their maintenance, repairs using an assigned warehouse with spare parts using knowledge from training, if necessary with the assistance of a regional or global support center. Active cooperation with other colleagues on complex projects within the department and other parts of the company involved in the individual processes.

Key activities and responsibilities:

- Use of internal software tools to provide customer-friendly solutions.
- Supporting the organization in the preparation of customer projects.
- Support of installed devices onsite or by remote connection.
- Expanding the possibilities of existing solutions and constant customer support in their use.
- Recording of all your activities via internal systems
- Traveling within the SRSE region 30-40%

Employee perks, benefits

We offer:
- interesting work in a dynamic team
- competitive salary and transparent remuneration system
- benefits package (13th salary, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, credit for meal vouchers fully covered, recreational allowance, preventive medial examination)
- company car
- systematic education and career opportunities
- background of successful swiss company

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Technical Services

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Driving licence


The position is suitable for a fresh graduate


Personality requirements and skills

Education and practice requirements

University degree electrotechnical education
Fluency in English, written and verbal.
PC – MS Windows, Office – advanced level


-Organization and planning skills
-Multi-tasking, ability to prioritize
-Self-driven and self-motivation
-Strategic thinking
-Communication skills
-Influencing skills
-Proven ability to interact well in a multifunctional team setting
-Preferable home location Middle Slovakia


Brief description of the company

At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Number of employees

100-149 employees