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Product Specialist to join the Regional Customer Support Centre

Roche Slovensko, s. r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 400 EUR/monthStarting salary from 1400 EUR monthly gross. Final salary depends on the candidates' level of experience, skills and gained qualifications.
  • Contract type: full-time

Job description, responsibilities and duties

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.

Regional Customer Support Center (RCSC) Warsaw with Roche Diagnostics Slovakia are now looking to welcome to their team a Product Specialist who will deliver an excellent customer support to our clients and our team and will be based in Slovakia.

Key responsibilities include:
• Ensures that Customer Support in the EMEA RCSC delivers the required service offering to both the local market and designated partner countries
• Responsible for application / hardware and / or software systems within any of the following product groups – SWA, HosPoc, RMS and IT&WF
• Handling of customer and employee inquiries and complaints via phone, online support or in written and any digital form
• Help laboratory personnel on daily and complex issues - identifying and troubleshooting of complex issues, solving them and escalating to the next level of specialism
• Conducting customer and employee training
• Proper documentation of work in the CRM (Customer Relationship Management), report and document activities, inquiries, complaints in respective reporting tools
• On-site service activities - supporting field-based application and technical support and sales personnel (This will be treated as a business trip)
• The specialist is obliged to make visits to Warsaw once a month (one week stay) in order to exchange knowledge and build relationships with the team.

Employee perks, benefits

- overall competitive remuneration package
- benefits package (13th salary, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, public transport allowance, financial contribution for English lessons, credit for meal vouchers fully covered)
- systematic education and career opportunities
- background of successful in-vitro diagnostics biotech leader

Information about the selection process

This job position is for maternity cover.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Biotechnology, IT & Technical

Language skills

English - Advanced (C1) and Slovak - Proficiency (C2) and Czech - Advanced (C1)

Driving licence


Experience in the position/sector

Min. 1 year working experience at a similar job role

Personality requirements and skills

• University degree, preferably in Engineering is an ADVANTAGE

Knowledge & Capabilities:
• Perfect/native Slovak/Czech language (obligatory)
• Polish, Lithuanian, Hungarian or Russian language is an ADVANTAGE
• Good English communication skills - necessary for abroad trainings/ documentation/ team cooperation
• Experience with diagnostics instruments is an ADVANTAGE
• Knowledge of specialty testing is an ADVANTAGE
• IT & Technically minded
• Focused on providing an excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people
• Good Team player
• Very good organization skills, with a desire to complete tasks, ensuring you always deliver on your promises
• A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation
• Proactive and accountable for assigned tasks
• Able to work independently as well as in cross-functional teams

• Min. 1 year working experience at a similar job position
• Work experience in Healthcare is an ADVANTAGE
• Experience using LEAN methodology as a plus
• Digital innovations in healthcare (is a plus)


Brief description of the company

At Roche, 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Number of employees

100-149 employees

Company address

Roche Slovensko, s. r.o., HR oddelenie
Pribinova 19
811 09 Bratislava