Program Manager

The Senior PM is a trusted and experienced professional, using their analytical and organizational skills when managing the implementation and migration of complex customer solutions in the legacy Voice/IPT and Unified Communications space, consisting of multiple workstreams with its assigned project managers and teams.

In this role you will be reporting to Head of PMO, while bearing the following responsibilities:
• Arrange project handover from the Sales department to receive the project and its related information on scope, budget, service offering, customer, etc.
• Perform the project setup activities (initiating customer engagement, providing customer with overview of activities, and required involvement, setting up the project documentation, gathering the required information to be able to create project budget, project plan, project resources, etc).
• Coordinate and overlook a project or project work stream, consisting of multiple internal departments, 3rd Parties and the customer to deliver UC functionality or the stream by the due date,
• Manage Project Handover to the support team.
• Production and Maintenance of project documents, Risk Log, Action Log, Issue Log, Dependency log, Meeting Minutes etc,
• Proactively manage Risks, Issues, Changes, escalations, quality procedures,
• Arrange internal & regular customer meetings to present status, progress and issues,
• Manage Project Change Control and Project Closure (incl. Lessons Learned),
• Identify all project deliverables and dependencies and develop an integrated plan, including risk mitigation plans,
• Produce and maintain a project plan (timeline and resources) and agree this with the customer, incl. the customer deliverables,
• Arrange/secure the required resources internally and with 3rd parties and the customer,
• Manage and track time lines and budget in accordance with the plan,
• Develop a relationship with all relevant customer stakeholders and potential 3rd parties.
• Travel to customer sites on a frequent basis (when required / possible / feasible),
• Provide Weekly / Monthly Status Reports internally and to the customer in the PM system and in documents to the customer,
• Provide financial reporting internally on budget versus actuals and budget forecast,
• Manage escalations and be a point of escalation internally and externally for deployment issues
• Adhere to project quality objectives (i.e obtain customer design, change and installation acceptance sign offs, lessons learned, etc),
• Manage 3rd party suppliers, installers and other internal/ external delivery agencies,
• Manage Project Financials (budget versus actuals and forecasting) and Project Change Requests on the project scope and related budget increases.

The projects will mainly entail the migration of complex / extensive existing legacy or IPT voice infrastructure to UC solutions, including the migration of large numbers of different types of users.
Regarding UC projects implementing/migrating to Enterprise Voice / Direct Routing functionality will be a main deliverable, but also the implementation/migration of UC Contact Centre, Recording, CRM and workflow management solutions can be part of the project.

We take your career seriously and we will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
We at Resonate strive to create an environment consisting of people with a wide variety of perspectives while encouraging them to collaborate, and providing the mentorship needed to learn.
We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader. If you’re interested in being a part of a team that’s constantly learning and problem-solving, while delivering quality service support globally, we’d love to talk with you.

Financial benefits:
• Variable yearly bonus depending on reaching company’s objectives,
• Referral bonus,
• Contribution to the 3rd pension pillar (1% of gross salary, without a need of employee contribution),
• Childbirth bonus,
• Financial contribution for meals (4€),

Work-life balance:
• Flexible working hours and hybrid working model (incl. home office),
• 2 extra paid vacation days (on top of 20/25) per year after 2 years with the company,
• 2 extra paid days off per year when involved in charitable events,

Wellbeing:
• Multisport card,
• Team-building program,
• Company breakfast every Thursday (on-site),
• Stocked kitchen with free drinks, freshly roasted coffee, and vitamin care packages (on-site),
• Ergonomic work station (on-site),
• Support with setting up the home office workplace,
• Free bicycle garage (on-site),
• Free parking space (on-site),
• Work anniversary present and recognition rewards,

Career plan:
• Annual salary review based on performance,
• Growth assessment,
• Adaptation, training, and development program (upskilling and reskilling, certificates).

Please attach your curriculum vitae in English when applying for this position.
We reserve the right to contact only those candidates who meet the requirements.