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Program Manager

Resonate Services s.r.o.

Information about the position

  • Place of work: Košice, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 3 000 EUR/month*We are required by law to disclose basic wage component for the advertised positions. We carefully consider your professional qualifications, experience, and shared responsibilities in our compensation package, which may have been negotiable. Our goal is to pay our employee's fairly, with regard to the market situation and we are willing to welcome high-quality candidates.
  • Start date: Q3/2023
  • Contract type: full-time

Job description, responsibilities and duties

The Senior PM is a trusted and experienced professional, using their analytical and organizational skills when managing the implementation and migration of complex customer solutions in the legacy Voice/IPT and Unified Communications space, consisting of multiple workstreams with its assigned project managers and teams.

In this role you will be reporting to Head of PMO, while bearing the following responsibilities:
• Arrange project handover from the Sales department to receive the project and its related information on scope, budget, service offering, customer, etc.
• Perform the project setup activities (initiating customer engagement, providing customer with overview of activities, and required involvement, setting up the project documentation, gathering the required information to be able to create project budget, project plan, project resources, etc).
• Coordinate and overlook a project or project work stream, consisting of multiple internal departments, 3rd Parties and the customer to deliver UC functionality or the stream by the due date,
• Manage Project Handover to the support team.
• Production and Maintenance of project documents, Risk Log, Action Log, Issue Log, Dependency log, Meeting Minutes etc,
• Proactively manage Risks, Issues, Changes, escalations, quality procedures,
• Arrange internal & regular customer meetings to present status, progress and issues,
• Manage Project Change Control and Project Closure (incl. Lessons Learned),
• Identify all project deliverables and dependencies and develop an integrated plan, including risk mitigation plans,
• Produce and maintain a project plan (timeline and resources) and agree this with the customer, incl. the customer deliverables,
• Arrange/secure the required resources internally and with 3rd parties and the customer,
• Manage and track time lines and budget in accordance with the plan,
• Develop a relationship with all relevant customer stakeholders and potential 3rd parties.
• Travel to customer sites on a frequent basis (when required / possible / feasible),
• Provide Weekly / Monthly Status Reports internally and to the customer in the PM system and in documents to the customer,
• Provide financial reporting internally on budget versus actuals and budget forecast,
• Manage escalations and be a point of escalation internally and externally for deployment issues
• Adhere to project quality objectives (i.e obtain customer design, change and installation acceptance sign offs, lessons learned, etc),
• Manage 3rd party suppliers, installers and other internal/ external delivery agencies,
• Manage Project Financials (budget versus actuals and forecasting) and Project Change Requests on the project scope and related budget increases.

The projects will mainly entail the migration of complex / extensive existing legacy or IPT voice infrastructure to UC solutions, including the migration of large numbers of different types of users.
Regarding UC projects implementing/migrating to Enterprise Voice / Direct Routing functionality will be a main deliverable, but also the implementation/migration of UC Contact Centre, Recording, CRM and workflow management solutions can be part of the project.

We take your career seriously and we will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
We at Resonate strive to create an environment consisting of people with a wide variety of perspectives while encouraging them to collaborate, and providing the mentorship needed to learn.
We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader. If you’re interested in being a part of a team that’s constantly learning and problem-solving, while delivering quality service support globally, we’d love to talk with you.

Employee perks, benefits

Financial benefits:
• Variable yearly bonus depending on reaching company’s objectives,
• Referral bonus,
• Contribution to the 3rd pension pillar (1% of gross salary, without a need of employee contribution),
• Childbirth bonus,
• Financial contribution for meals (4€),

Work-life balance:
• Flexible working hours and hybrid working model (incl. home office),
• 2 extra paid vacation days (on top of 20/25) per year after 2 years with the company,
• 2 extra paid days off per year when involved in charitable events,

• Multisport card,
• Team-building program,
• Company breakfast every Thursday (on-site),
• Stocked kitchen with free drinks, freshly roasted coffee, and vitamin care packages (on-site),
• Ergonomic work station (on-site),
• Support with setting up the home office workplace,
• Free bicycle garage (on-site),
• Free parking space (on-site),
• Work anniversary present and recognition rewards,

Career plan:
• Annual salary review based on performance,
• Growth assessment,
• Adaptation, training, and development program (upskilling and reskilling, certificates).

Information about the selection process

Please attach your curriculum vitae in English when applying for this position.
We reserve the right to contact only those candidates who meet the requirements.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Personality requirements and skills

• An accomplished manager and people developer, who regularly manages diverse internal and external teams of medium size (5-20 people),
• Extensive experience of at least several years managing multiple workstreams (incl. reporting at Director level) and large complex IT transformation projects while leading team to successfully deliver projects to time and budget,
• Having an open and collaborative nature with excellent interpersonal skills, including effective verbal and written communication in English, and strong influencing and networking skills,
• Experience working on strategy and cost reduction of legacy IT systems against cloud based solution such as Microsoft Azure/Office 365,
• PRINCE 2 Practitioner or PMI-PMP certification,
• Experience with at least some of the following: Legacy voice solutions (IPT, legacy PBX’s) and/or Unified Communications solutions deployments and migrations, Contact Centres, Global Services, End User Computing, Migrations, Physical/Virtual Migrations, Cloud – MS Azure/Office 365, Microsoft Products,
• Excellent Strategic and operational expertise, Stakeholder Management, Change Management, Budget Management & Financial control,
• International experience and proven ability to build outstanding working relationships with people at all levels and from different backgrounds,
• Solid grasp of how to work effectively in a matrixed organization and understanding of the business processes in an IT company,
• Strong digital mindset and excellent communication and customer service skills.

Nice to have:
• Degree in business administration or comparable qualification,
• PMI-PgMP certification,
• ITIL V4 certification or at least decent understanding of ITIL processes.


Brief description of the company

Resonate is an experienced team of experts in Unified Communications. We developed the expertise by leading the delivery of the largest and most complex solution in the world for one of the world’s largest companies.
In doing so, we’ve worked alongside many industry experts and exceptionally talented people within our own organization. Resonate is all about bringing that expertise and those relationships together for our customers to help them achieve tremendous cost savings whilst enabling innovation and removing legacy solutions.

We have seen a staggering growth in the last five years with an increasing demand for our quality services in the UC arena, which has been even further accelerated with the Covid pandemic. This growth is set to rise hence our requirement for top class talent to help grow the company to new heights.

Number of employees

50-99 employees