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Project Management Office Analyst

Resonate Services s.r.o.

Information about the position

  • Place of work: Košice, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 450 EUR/month*We are required by law to disclose basic wage component for the advertised positions. We carefully consider your professional qualifications, experience, and shared responsibilities in our compensation package, which may have been negotiable. Our goal is to pay our employee's fairly, with regard to the market situation and we are willing to welcome high-quality candidates.
  • Start date: 04/2023
  • Contract type: full-time

Job description, responsibilities and duties

The PMO Analyst is a trusted support to fellow PMs and IT professionals, using their analytical and organizational skills to schedule, track, troubleshoot and resolve demand for project resources and related issues.

In this role you will be reporting to Head of PMO, while bearing the following responsibilities:
• Allocation of project resources (team members and their skills matrix) via MS Dynamics 365 – resource justification, scheduling, tracking and forecasting for the optimized demand in accordance with the KPIs and SLAs;
• Maintain and update the resource profile skills matrix;
• Create report and present them to the Management and PMO via Dynamics CRM Dashboards and Power BI;
• Provide operational / administrative support for each of the technical team members –
support the onboarding, maintain a development / training plan, co-ordinate team meetings and hold regular lessons learned sessions, manage the one-time renewals and contract project billing process with suppliers, and act as an interface to the IT helpdesk.

We take your career seriously and we will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
We at Resonate strive to create an environment consisting of people with a wide variety of perspectives while encouraging them to collaborate, and providing the mentorship needed to learn.
We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader. If you’re interested in being a part of a team that’s constantly learning and problem-solving, while delivering quality service support globally, we’d love to talk with you.

Employee perks, benefits

Financial benefits:
• Variable yearly bonus depending on reaching company’s objectives,
• Referral bonus,
• Contribution to the 3rd pension pillar (1% of gross salary, without a need of employee contribution),
• Childbirth bonus,
• Financial contribution for meals (4€),

Work-life balance:
• Flexible working hours and hybrid working model (incl. home office),
• 2 extra paid vacation days (on top of 20/25) per year after 2 years with the company,
• 2 extra paid days off per year when involved in charitable events,

• Multisport card,
• Team-building program,
• Company breakfast every Thursday (on-site),
• Stocked kitchen with free drinks, freshly roasted coffee, and vitamin care packages (on-site),
• Ergonomic work station (on-site),
• Support with setting up the home office workplace,
• Free bicycle garage (on-site),
• Free parking space (on-site),
• Work anniversary present and recognition rewards,

Career plan:
• Annual salary review based on performance,
• Growth assessment,
• Adaptation, training, and development program (upskilling and reskilling, certificates).

Information about the selection process

Please attach your curriculum vitae in English when applying for this position.
We reserve the right to contact only those candidates who meet the requirements.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Power Bi - Skillful
Microsoft Dynamics CRM - Basic

Personality requirements and skills

• Analytical and meticulous mindset,
• Good written and verbal communication skills and interpersonal skills,
• Good to excellent experience in the use of MS Excel (including pivot tables, macros),
• Very good to fluent in English (reading, talking, and writing),
• Telecoms / IT implementations experience and/or an understanding of the business processes in an IT company,
• Resource management & planning experience,
• Training & Development planning experience.

Nice to have:
• Initial experience or at least an understanding of Unified Communication concepts (Voice over IP, signaling, and real time protocols);
• Experience with MS Dynamics 365 (Project Operations module) or comparable system for transferable skill,
• Preferably degree in business administration or comparable qualification,
• Preferably ITIL certification or at least decent understanding of ITIL processes.


Brief description of the company

Resonate is an experienced team of experts in Unified Communications. We developed the expertise by leading the delivery of the largest and most complex solution in the world for one of the world’s largest companies.
In doing so, we’ve worked alongside many industry experts and exceptionally talented people within our own organization. Resonate is all about bringing that expertise and those relationships together for our customers to help them achieve tremendous cost savings whilst enabling innovation and removing legacy solutions.

We have seen a staggering growth in the last five years with an increasing demand for our quality services in the UC arena, which has been even further accelerated with the Covid pandemic. This growth is set to rise hence our requirement for top class talent to help grow the company to new heights.

Number of employees

50-99 employees