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Helpdesk Support with German (remote)

Reed Personnel Services Czech Republic s.r.o.

Information about the position

  • Place of work: Remote work
  • Contract type: full-time

Job description, responsibilities and duties

Do you speak English and German? Do you have an experience from a technical support role or are you interested in IT in your free time and look for an opportunity to take it to the next level? This is a great opportunity to develop your skills further!

The B2B Helpdesk Support role in Level 1 provides email, phone, and chat support with hardware and software issues to various businesses. Those businesses are mainly shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistics companies, and government institutions.

What will you do?
• Gain a high degree of technical competence and product expertise through starter training
• Solve hardware and software issues by using basic tools and knowledge
• Provide support to businesses via email, phone, and chat
• Work with other departments to resolve those issues
• Escalate cases to your Level 2 Support colleagues if necessary

Employee perks, benefits

• 5 weeks of paid vacation per year + 5 sick days
• Possibility to work remotely within Czech Republic
• Yearly salary increases and target driven bonuses
• Financial relocation support if you are based abroad
• Continuous training and development (courses in IT, networking, management etc.)
• Meal contribution, free beverages, and regular fruit days
• Cafeteria program (benefits according to your preferences), Multisport card,
• Free language courses
• Discounted mobile phone tariff and banking benefits
• Pension and Life insurance contribution
• Modern offices and multicultural working environment

Location: Brno, Czech Republic/remotely within Czech Republic
Working hours: Mon-Fri, 8-hour shifts (no night shift)
Starting date: Negotiable
Recruitment process: 2 rounds

If you are interested in this opportunity, please apply directly with your CV in English.
Looking forward!

Veronika Vrbkova, REED – MSS
(+420) 775 335 536

Company on whose behalf the position is being filled

Other unlisted areas

International company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Proficient level of German (B2+), fluent English (B2)
• Interest in technology or IT and willingness to learn and develop new skills.
• Strong problem-solving skills and effective communication with customers
• Advantage: Experience in a customer support or an IT support (professional or in a home setting)


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.