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B2B Customer Advisor with German (remote possible)

Reed Personnel Services Czech Republic s.r.o.

Information about the position

  • Place of work: Remote work
  • Contract type: full-time

Job description, responsibilities and duties

Are you tired of being on the phone all the time? Do you still want to use German but more in an email-focused communication? In the B2B Customer Advisor role you will provide B2B support to customers in German speaking countries (DACH). The company is located in Brno, but it is possible to work remotely within the whole Czech Republic.
Who are the customers? It could be supermarkets, hospitals, warehouses, sports stadiums, airports, post offices, factories, and logistics companies.

What will you do as a B2B Customer Advisor?
• Be the first point of contact for customers
• Communicate with B2B customers and colleagues from different departments mainly via email
• Provide information on orders, repairs, and other relevant information
• Redirect customer issues to the appropriate department

Location: Brno, Czech Republic (possibility to work remotely within Czech Republic)
Working hours: Mon - Fri, 8-hour shifts (no overnight shift)
Starting date: Negotiable
Recruitment process: 2 rounds

Employee perks, benefits

• 5 weeks of paid vacation + 5 sick days
• Yearly salary increases and target driven bonuses
• Financial relocation support if you are based abroad
• Continuous training and development
• Meal contribution, free beverages, and regular fruit days
• Cafeteria program (benefits according to your preferences), Multisport card
• Free language courses
• Discounted mobile phone tariff and banking benefits
• Pension and Life insurance contribution
• Modern offices and multicultural working environment

Company on whose behalf the position is being filled

Other unlisted areas

An international company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Fluent level of English (B2+)
• Fluent level of German (B2+)
• Good communication skills and pro-customer approach
• Knowledge of MS Office (MS Word, MS Excel)


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.