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B2B Technical Support with French (no experience needed)

Reed Personnel Services Czech Republic s.r.o.

Information about the position

  • Place of work: Brno, Czechia
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a candidate with technical background and pro-customer approach. The technical support team in Level 1 resolves problems via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills. You will troubleshoot problems with appropriate applications, products and vendors, identify and document customer issues, and escalate as directed.

You will:
-Gain a high degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
-Solve hardware and software problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
-Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
-Provide technical training (shadowing) for newcomers.

Employee perks, benefits

-Free language courses
-5 weeks of vacation + 5 fully paid sick days
-Pension and Life Insurance contribution
-Discounted meals in the company canteen, fruit days
-Multisport card for 200 CZK/month
-Cafeteria program (benefits according to your preferences)
-Discounted mobile phone tariff and banking benefits
-Continuous training and development (courses in IT, networking, management etc.)
-Opportunity to spend 16 paid hours a year doing charity work of your own choice
-Charity events (sports events, blood donation, Christmas market, ...)

Company on whose behalf the position is being filled

Other unlisted areas

International company

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination

Language skills

French - Advanced (C1) and English - Upper intermediate (B2)

Personality requirements and skills

-Interest in technology and willingness to learn and develop new skills
-Upper-intermediate English (min B2) and French on advanced level (min C1)
-Strong problem-solving skills and effective communication with customers in troubleshooting technical issues over the phone and email
-Advantage: Experience in providing IT support (professional or in a home setting)
-Advantage: Experience in providing customer support

Advertiser

Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.