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B2B Customer Advisor with German (mostly email support)

Reed Personnel Services Czech Republic s.r.o.

Information about the position

  • Place of work: Brno, Czechia
  • Contract type: full-time

Job description, responsibilities and duties

Are you tired of being on the phone all the time? Do you still want to use German but in a more e-mail focused communication? In this role you will provide B2B support to customers in the DACH region. Who are the customers? It could be supermarkets, hospitals, warehouses, sports stadiums, airports, post offices, factories, and logistics companies.

What does the job entail?
• You will respond to customers’ requests related to the repair of the products, e.g. requests for registering repairs, updates on status of repairs, you will inform them about the repair prices and repair lead times, delivery and help with quality related inquiries.
• In this role you will be in close cooperation with the repair centre abroad so you will use English not only within the company in Brno but also with your colleagues outside the Czech Republic.

We are looking for:
• Fluency in English and German (another language is advantage)
• Good communication skills and pro-customer attitude
• Orientation to detail
• Knowledge of MS Office products such as Word and Excel

Working hours: Mon-Fri, 8-hour shifts, shifts start at 8am, 9am or 10.30am and the choice negotiable

Employee perks, benefits

•Free language courses
• 5 weeks of vacation + 5 fully paid sick days
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 200 CZK/month
• Cafeteria program (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• Continuous training and development (courses in IT, networking, management etc.)
• Opportunity to spend 16 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)

Company on whose behalf the position is being filled

Electrical industry

International company.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Starobrněnská 8
60200 Brno
Czech Republic