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Customer Support with Dutch (B2B, relocation support provided, HO)

Reed Personnel Services Czech Republic s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 38 000 Kč/month
  • Start date: Negotiable
  • Contract type: full-time

Job description, responsibilities and duties

Are you proficient in Dutch? Do you have experience in interacting with customers, either face to face or via phone/email? Do you like working with people? We are recruiting for a B2B Customer Advisor who will be part of a small team in our client's shared service centre in Brno, Czech Republic. This role comes with a relocation package if you are currently abroad and allows remote work from anywhere in the Czech Republic, provided you can come to the Brno office a 1-2 times a month.

Your responsibilities will be:
• Respond professionally to customer enquiries via email, phone & chat (90% B2B)
• Conduct customer training sessions to help the customers use the company's products
• Participate on adhoc projects and site testing

Employee perks, benefits

• Above-standard salary for customer service in the local market: approx. 1490 EUR gross/month
• Performance bonus
• 5 weeks of vacation, 4 sick days
• Flexible working hours, option to work remotely
• Job related continuous training
• International and multicultural working environment in a shared service centre
• Contribution to pension and life insurance saving accounts
• Premium Health care for free, with a discount for family members, health days, fruit days
• Language classes (English + Czech)
• Meal vouchers (55% paid by the employer)
• Multisport card to 700 facilities
• Career progression opportunities
• Relocation reimbursement (approx. 1200 EUR)

Company on whose behalf the position is being filled

Other unlisted areas

Stable international company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Dutch - Advanced (C1) and English - Upper intermediate (B2)

Personality requirements and skills

• Fluent Dutch and English
• Excellent communication skills
• Previous customer service experience is an advantage
• Computer literacy
• Customer and detail oriented personality


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Starobrněnská 8
60200 Brno
Czech Republic