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Helpdesk customer service with English

Randstad HR Solutions s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 190 - 1 420 EUR/monthHigh-performing employees may receive bonuses of up to ~175€ per month and all employees are eligible for a discretionary annual company bonus of ~5% of the base annual salary. Terms and conditions apply. Additional payments - • Skill - Additional payment • ENG C1 • Customer service exp. 1-2 years • Customer service exp. 3-5 years • other working experience 1-2 years • other working experience 3-5 years • technical skills - intermediate • technical skills advanced
  • Contract type: full-time

Job description, responsibilities and duties

Are you talkative and problem-solving-oriented? Do you see yourself helping customers with their user/technical issues in an international environment? If your answers were yes, awesome, let us know about you and join the team

What will be your daily tasks:

• resolve customer demands (primarily via phone)

• greet customers warmly and be the first contact on the line

• handle a range of issues related to products or services

• respond to customer phone calls as the first line of support

Employee perks, benefits

• meal vouchers 4,50€ (3,30€ covered by employer)

• an annual financial bonus

• salary increase every year

• initial comprehensive training

• premium medical plan at Canadian Medicals center

• contribution in pension plan, life risk insurance

• language courses and other external and internal trainings

•FlexiPass vouchers

Company on whose behalf the position is being filled

Publishing, TV, radio

We warmly welcome applications from Ukrainian nationals with strong English-speaking skills. We also welcome applications from EU/EEA candidates and we will consider nationals/residents of other European countries.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• talkative person fluent in English (at least B2 level)

• a willingness to learn and interest in technology (PC/Windows proficiency)

• previous experience as a customer/technical/IT support is an advantage, not an obligation

• helpful with a positive attitude, calm under pressure

• excellent communication skills, clear & practical communication

• solution-oriented

• able to work in a 21/7 shift environment

Advertiser

Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees