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Customer Service Specialist with English & French

Randstad HR Solutions s.r.o.

Information about the position

  • Place of work: Ostrava, Czechia
  • Basic wage component (gross) and other rewards: From 35 000 Kč/monthannual bonuses, yearly revision of salary (up to 5%)
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a new member of the customer service team to join the Europe Operations Centre in Ostrava with daily use of French and English. In this new position, you will expand the existing team in France and also in Switzerland. For this position, we are looking for someone who enjoys communicating with customers and wants to use their French and English on a daily basis. In this position, your task will be communicating with colleagues and customers (other ABB units + end customers) and ordering spare parts (drives, control systems) for industries such as cement, paper, manufacturing and metal processing worldwide.

job description:

daily communication in French (your team, colleagues and customers speak French)
spare parts order processing
participating in the preparation of quotations, sending requests to suppliers
executing incoming orders for spare parts from our internal and external suppliers
checking customer orders and entering and updating them into our SAP ERP system
managing projects/orders from receipt to delivery
resolving overdue invoice claims

Employee perks, benefits

annual financial bonus
flexible working hours
25 days holiday
annual salary review
option to work from home (Home Office)
financial allowance for working from home
option to work 100% remotely in justified cases
MultiSport card
opportunity for training - external courses and conferences
language courses - group, individual or online
meal allowance (financial contribution directly to your salary)
pension contribution (2-3% of your monthly salary in addition)
opportunity for further career growth within our offices in the Czech Republic and around the world
modern office with good transport accessibility (train, bus, tram close to the office)
opportunity to buy shares in the company
company parking for employees commuting outside Ostrava (applies to Ostrava branch)
laptop and mobile phone
helpline - expert advice (relationships, work, law, finance, etc.)
extra time off for life emergencies
cafeteria system of benefits (sport, health, culture, leisure)
company events (Christmas party, teambuilding, etc.)
discounted calls for private use (up to 5 benefit SIM cards for family and friends)
discounts with our partners (catering, car purchases, train transport, etc.)

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our client is a Swedish-Swiss multinational group of companies based in Zurich, providing technologies for energy and automation. In 2010, it was ranked 124th in Forbes magazine ranking. It is one of the largest technology groups in the world.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

customer service with technical background

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)

Other knowledge

SAP - Skillful

The position is suitable for a fresh graduate


Personality requirements and skills

French language at a communicative level (communication with colleagues and customers)
experience in order processing
experience in customer service or customer communication
experience working in an ERP system - e.g. SAP or other ERP system (order management)
customer orientation
communication skills


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees