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Help Desk with French (34-40K and full remote)

Randstad HR Solutions s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 34 000 - 40 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Do you want to use both French and English? Do you prefer working from home (within the Czech Republic)? Do you have experience with a similar position? Come and work in a nice team of a progressive international company offering outsourcing services to clients from all over the world.

what will you do:
• receive requests of the clients via emails, chat, tickets, and phone
• analyze their issues, solve them, or pass the more complex issues to the higher level of the support
• help clients go through installations by guiding them step-by-step
• perform other administrative operations

Employee perks, benefits

• 34-38 000 CZK per month
• up to 2 000 CZK performance bonus
• possibility to work remotely within the Czech Republic in case you have already experience with Customer support or help desk otherwise the job will be done from office in Brno
• 5 weeks of holidays
• meal vouchers
• multisport card
• language courses - German, French, Spanish, Czech...

Company on whose behalf the position is being filled

Other unlisted areas

Outsourcing company

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)

Personality requirements and skills

• both good English (B2) and French (B2)
• administrative work/CS/help desk in case you want work from home
• basic PC skills


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees