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Service Desk with German

Randstad HR Solutions s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 38 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Do you speak both German and English? Would you like to work from your home (within the Czech Republic)? Do you like communicating with people and helping them with their issues? Our client will also welcome new colleagues without any previous experience.

what will you do
• Receive requests from the clients via emails, chat, tickets and phone
• Analyze their issues, solve them, or pass the more complex issues to the higher level of the support
• Help clients go through installations by guiding them step-by-step
• Remote troubleshoot
• Set applications according to user needs
• Help with creating technical documentation

Employee perks, benefits

• Work from home (within the Czech Republic!)
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Multisport card
• Referral program
• Refreshments in the office
• Further development
• Company-sponsored events
• Vouchers for life events

Company on whose behalf the position is being filled

Other unlisted areas

International outsourcing company with a focus on IT and Engineering

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Fluent in English and German (both spoken and written)
• Great communication skills
• Previous experience in similar positions would be desirable but not necessary


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees