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Service Manager

Qres Technologies - o.s. Czech

Information about the position

  • Place of work: Šamorín
  • Basic wage component (gross) and other rewards: 1 600 EUR/month
  • Start date: 1.11.2021
  • Contract type: full-time

Job description, responsibilities and duties

• Reporting to the CEO, responsible for the management of the Service Department.
• Developing and maintaining strong customer relationships, handling customer service interactions and ensuring that the highest level of customer service is provided
• Scheduling and coordinating all service work of technical service team members
• Setting up and implementing administrative processes in the service organization
• Defining terms and negotiating service contracts with customers
• Setting up and coordinating training programs for customers and service partners
• Regularly auditing service work being done as well as customer service satisfaction
• Oversight of service item stock levels
• Reporting (statistics, evaluation of effectivity and profitability of service department, etc.)
• Cooperating with Sales, R&D and Production departments

Employee perks, benefits

Language courses

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Other knowledge

Microsoft Office - Basic

Driving licence


Experience in the position/sector

experience with UV digital printing technology, service management experience

Personality requirements and skills

• Previous service management experience
• Knowledge and experience with UV digital printing technology is advantage
• Excellent leadership and communication skills
• Organizational skills, strong creative thinking and problem solving skills
• Sales-minded attitude


Brief description of the company

Qres Technologies, a developer of sofisticated UV inkjet printing systems and specialized industrial printing projects, based in Hlušovice, Czech Republic and Samorin, Slovakia.

Number of employees

25-49 employees

Company address

Qres Technologies - o.s. Czech
Okružní 92
78314 Hlušovice
Czech Republic