Project Manager / Communities Manager

Qorus, the global retail banking and insurance association, offers an opportunity for the candidate with strong project management and communication skills to become our Community Manager. You would be responsible for supporting the Head of Communities and individual Community Leads in developing our communities.

Communities are specialized groups of members and experts striving to share insights and strengthen their business within Qorus’s collaboration framework. This role plays a key role in executing and coordinating relevant initiatives. The ideal candidate has exceptional project management and communication skills, and a heart for client support and satisfaction.

You can expect an exciting journey in the financial services space and develop a deep knowledge of the financial services industry, as well as your skill sets. With demonstrated capabilities and proven results, the candidate’s role can evolve within the Qorus structure. Working at Qorus is about creating value for our members, and being part of a culture built on trust, respect, and mutual care.

Responsibilities include, but are not limited to:

Community Coordination
• Support an online/offline community as a safe place for our members, associated members, and employees, to network, collaborate, and learn
• Responsible for carrying out the tasks assigned by the Head of Communities and Clubs and/or individual Community Leads
• Day-to-day contact with Community members, providing support, ensuring their engagement as well as that the Community is running well
• Responsible for member communication ('Welcome' process, messaging newly joined members, providing support, and dealing with critical issues)
• Manage effective community outreach and engagement initiatives, the community calendar, facilitate (and/or co-facilitate) community events and activities
• Ensure consistent brand voice throughout all community interactions, engagement, and content
• Coordinate the whole process with responsible stakeholders/enablers: CEO and Content team, Regional Directors, Digital team, etc.
• Report results based on event surveys to inform the Head of Communities and Clubs and/or individual Community Leads on the progress and opportunities for improvement
• Partner with Regional Directors and other Community Managers to share good practices on member engagement, and seek advice/referrals on members, events, and new solutions
• Actively seek potential project ideas, find possible contributors amongst Community members, and propose projects to Community Leads.

Production
• Execute community activities (online events, podcasts, roundtables, platform content, surveys, etc.)
• Own execution of the events end-to-end from event outreach, and brand awareness, to member enrollment
• Manage the complete process (scope, communication, timelines, resources) and logistics of all events while adhering to the budget
• Closely cooperate with the marketing team to ensure Community members have a positive, informative experience on our social media platforms
• Create digital content to generate interest, excitement, and registrations on the Community website
• Create, maintain and update information materials, including presentations for Community members and potential partners
• Own communication and information flow between all enablers involved, incl. technical staff, to ensure flawless results

Other
• Establish, develop, and maintain relationships internally with stakeholders (enablers) and externally with members, sponsors, contributors

- You will be a part of an international team and get into communication with established financial companies
- 2 extra days of paid sick leave
- Good quality coffee and tea available
- Nice, pet-friendly office with a view of the Carpathian mountains