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Service and Continuous Improvement Specialist


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 1600EUR gross + many interesting benefits
  • Start date: ASAP
  • Contract type: plný úväzok

Job description, responsibilities and duties

Are you analytical type of person who enjoys looking for what needs and can be improved? Is improving what you love to do? Are you process oriented and technical person with a strong interest in service management, reporting and automation? Do you like challenges related to transformation? If your answers are ‘yes’ then we are probably looking for you. Come and join our Shared Service Center!

We are looking for talented, self-driven and motivated individual who is not afraid of challenges related to transformation process and who wants to develop their skill set and network in PwC, working with experienced professionals across the region.

Your main responsibilities:
- Design and prepare Service Management Framework (SMF)
- Implement and execute the SMF in line with the superior's instructions ​
- Coordinate power user community and act as service specialist for process activities
- Coordinate all continuous improvement projects across departments
- Develop and drive CI methodology and incorporate Six Sigma and other project management practices
- Analyse existing business processes using various methods to find opportunities for improvement as well as losses and to determine root causes
- Coordinate key projects for improvement across all levels of the organization to develop best practises and to ensure a standard and harmonized approach across processes
- Coach and coordinate workshops and team trainings, share the guidance and technical expertise related to CI projects
- Regularly review CI potential with the power users to ensure continuous improvement approach in line with the strategy and agreements with our clients in CEE region
- Implement and maintain a high level of CI culture across departments
- Communicate with clients, superiors, and other work team members in Slovak and English
- Undertake occasional travelling and/or business trips to other CEE territories
- Perform other tasks in line with the superior’s instructions.

Employee perks, benefits

- acquire new skills and technology expertise
- regular salary increase and performance bonus
- advantage of a work in a unique environment of the biggest consulting company in the world
- work in a friendly environment of a small team
- internal trainings and development programs based on individual needs of employees
- many social events for our people
- attractive employee benefits (Callio card, Multisport card, PwC sports, 2 sick-leave days, massages, discounts and many more)

Information about the selection process

If interested in this position, apply by clicking on "Apply here" and create your profile in our recruitment system.

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Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Vzdelanie v odbore

Economics, Management

Personality requirements and skills

- Strong intellectual, organizational & technical skills with a desire to seek new learning opportunities to stay technical and relevant
- Self-Starter capable of deciding what needs to be done without being told
- Good communication skills in English, oral and written, with an ability to draft and deliver clear messages to clients
- Ability to think and plan ahead, be flexible, accurate and quickly shift gears in a dynamic environment, to cope with tight deadlines
- Ability to work as part of a team, whether with your colleagues or the practice with an ability to share and collaborate, creating a positive team spirit


Brief description of the company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at

Number of employees

250-499 employees

Company address

PricewaterhouseCoopers Slovensko, s.r.o.
Twin City Business Centre, blok A | Karadžičova 2
815 32 Bratislava