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Head of IT Service Management

Pro HR

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 3 900 EUR/month(final monthly basic salary is based on candidate´s professional experience, skills and knowledge)*
  • Contract type: full-time

Job description, responsibilities and duties

Manage and lead the service and maintenance team, which supports implemented complex information system Platoform (HW/SW).

- You will operate and improve the IT infrastructure in line with customer and stakeholder needs
- Together with your team, you ensure the smooth running, resilience, availability, and scalability of our applications, systems, storage, networking, and databases in the on premise and in the cloud
- You will be a visionary team leader who is self-driven and able to work independently
- Main goal to meet contractually agreed availability levels as efficient as possible
- Further, constantly look for innovations which will support above mentioned goal
- Optimization of business operations
- Management of operations including escalations (content, time, quality)
- Improvement of effectivity and efficiency of organization based on KPIs
- Interacting with regional organizations
- Ensuring ITIL , PCI DSS, ISO 27001 (and other standards as required) compliance
- Lead Data Management
- Monitoring and coordinating activities for mitigating the operational risks
- Supporting the organization through changes in organization, processes, technologies
- Support in forecasting OPEX, CAPEX, staffing
- Tracking of organization budget and costs
- Contribute in service products development
- Lead a team of IT Service Manager and Solution Architects
- Ensure adherence to and continuous improvement of processes
- Building and implementing observability for applications health/performance/capacity
- Influence locally based colleagues and global counterparts, creating trusted relationships and driving higher levels of engagement and service satisfaction with our colleagues
- Develop the IT team professionally through guidance, coaching, and associated performance management to maximize performance and engagement
- Drive improvements & innovations
- Reduce Service Desk ticket volume and business disruption
- Monitor and manage SLAs / SLA fulfillment

• Ensure Service Management standards are met.
• Responsibility for budget and recharge management.
• Prioritize and manage the enhancement requests flow,
• Communication with headquarter.

Employee perks, benefits

• Working in an international team
• Working in a dynamic international company
• Fast personal growth to senior technical or management positions
• Possibility to work on projects abroad
• Friendly company atmosphere

Information about the selection process

* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. Your actual final salary is based on your professional competencies, skills, qualifications and experience matching the position.

If you are interested in our offer, send your CV in Slovak or English to [email protected] Please, specify the position of your interest in the subject of message.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

International company.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Upper intermediate (B2)

Experience in the position/sector


Number of years of experience


Personality requirements and skills

• University bachelor degree in a business discipline or relevant education and work experience preferably in IT
• Minimum 3-5 years project delivery service experience or Platform Management, ITIL Service Delivery and follow up to ITIL Service/Operations
- Good understanding of a broad range of IT systems (Application, Infrastructure, SW&HW Architecture)
- 5 years’ experience in leading a tech team
- Strong written and verbal communication skills (Slovak and English)
- Track record in dealing with various cloud technologies (privat and public clouds (e.g. AWS)
- Track record of improving standards and processes while driving efficiencies
- Ideally has set up and/or maintained a data center
- Experience with tools like Sales Force, Jira
- Solid background in the field of IT security, data protection, auditing, and business continuity processes
- Solid background in IT operations and an understanding of ITIL methodologies
- Solid experience with deployment and monitoring of highly scalable products
- Experience in DevOps
- Target driven, enthusiastic, hands-on mentality, and self-motivated
- Strong planning and organizational skills for our future growth and development
- High energy and comfortable working under pressure
- Ability to take initiative, inspire, and motivate those around you
Leadership Skills:
- Experience in managing and leading a tech team
- Responsible for mentoring, guiding, and retaining a high function team
- Strong problem solving and organizational skills
- A natural at building relationship and trust
- Advanced facilitating skills
- Very good in customer communication
- Strong communication and conflict resolution skill
- High ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment
- Insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items


Brief description of the company

Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.

Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.

Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)

The company is a holder of a licence to offer recruitment services.

Number of employees

10-19 employees