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Technical Consultant

Piano Software, s. r. o.

Information about the position

  • Place of work: Štefánikova 14, 811 05 Bratislava
  • Basic wage component (gross) and other rewards: 2 500 EUR/month€2500+ depends on experience
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

We are looking for someone with 2 years or more of technical consultancy experience to join our Client Technology team and help support our clients. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward.

The primary focus of this position is to ensure our customers have a successful and delightful onboarding and implementation experience. As the product expert, you will meet with the key stakeholders and gather all of the necessary details to help design a solution and guide the customer to a successful launch. You will be focused on delivering on the technical needs of the client, setting them up for long term success and growth.


Responsibilities:
-Be an active contributor and member of client account teams, including Account Managers and Project Managers
-Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
-Gather, analyze, and document solution requirements
-Communicate technical project expectations to key technical stakeholders at the appropriate levels
-Mentor and train customers on Piano’s suite of products
-Triage issues that arise during implementation
-Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues
-Act as a liaison to the Product Management team to drive product growth and development
-Participate in multiple concurrent implementation projects
-Simplify complex technical topics during presentations
-Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies 

If you see yourself mastering this job apply and join our team!

Employee perks, benefits

- International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
- Laptop
- Multisport card
- Paid Sick days
- Language courses
- Grill parties on company terrace and monthly events
- Fruit days and amazing coffee
- Easy going and friendly work environment and relaxed dress code
- Fun colleagues from all over the world
- Interesting job with opportunity to work with world class news and media companies
- Referral bonus

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- 2+ years experience as a technical consultant delivering solutions to external customers
-Experience implementing solutions in a SaaS environment
-Experience implementing custom design solutions
-Strong development skills (JavaScript, HTML, CSS, Python)
-Knowledge or experience with AngularJS
-Working knowledge of SQL
-Experience integrating platforms using third-party APIs
-Complex problem-solving experience
-Preference given to candidates with experience in any of the following areas marketing technology, payment providers, identity management, DMP/CDP
-Excellent communication (written and spoken) skills, able to translate technical guidance to various client audience members and technical skill set; a good listener
-Strong collaborator; ability to work closely with account team members
-Fluent level of English – written and spoken

Advertiser

Brief description of the company

Piano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including Axel Springer, Funke, The Telegraph, NBC Universal, Wall St Journal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our solutions enables these companies to create customized digital experiences for users, manage first party data to impact customer journeys, implement dynamic paywalls to drive subscriptions, and analyze user behavior in order to drive engagement, loyalty and revenue.

Number of employees

200-249 employees

Company address

Piano Software s.r.o.
Štefánikova 14
81105 Bratislava
https://www.piano.io

Contact

Kontaktná osoba: Miriama Angelovičová
E-mail: poslať životopis