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Customer Service Professional - Polish language


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 600 - 2 000 EUR/month+ yearly bonus (final level will be discussed individually)
  • Contract type: full-time

Job description, responsibilities and duties

The main aim of this role is to manage flow of information between the customers and different divisions of the company and provide first class services and resolutions to the customers with excellent customer service, delivered with empathy and efficiency. Our client's long-term priority is an exceptional performance and products, that simply outperform the competition.

This role is designed for a customer service professional focused on establishing and maintaining effective relationships with customers, with a strong time management and organizational skills and excellent level of Polish language. As a Customer Service Professional you will become a valuable part of a strong and worldwide operating American company.


• Responding to incoming queries and orders from external and internal customers through e-mail and telephone within agreed timeframe.
• Communicating with the customers on delivery times and dates by liaising with internal suppliers, actively reviewing the open order book to ensure all orders are shipped in a timely manner.
• Handling customer complaints, invoice queries and other queries by using rigorous logic and methods and by liaising with internal suppliers.
• Calculating quotes on behalf of customers and sales team.
• Account set up and amendments to customer records as specified by customers and sales team.
• Providing sales support for internal and external sales team.
• Understanding how the company solutions fit into the market place to support customers with product advice and knowledge.
• Using the company CRM tool to effectively communicate with new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.
• Reporting problems and opportunities on organization, customers and markets to management.

Employee perks, benefits

• Background of a successful and healthy American company with rich history
• Attractive financial conditions, which will be discussed individually
• Career growth in the group and the joy of team success
• Support of employees in their further education
• Cooperation with an inspiring Manager
• Full-time Contract for an indefinite period

Company on whose behalf the position is being filled

Other manufacturing

Our Client is an US company, a global Leader in safety, identification and compliance solutions, operating in 33 countries worldwide.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Polish - Advanced (C1) and English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge

Microsoft Office - Skillful

Personality requirements and skills

• Minimum 2 years of experience in a Customer Service/Sales Support environment, preferable B2B background
• Fluency in the Polish language and confident use of the English language are essential
• Experienced user of MS Office, experience with an ERP system (such as SAP) is an advantage
• The ability to meet deadlines and work independently
• Effective communication and problem solving skills


Brief description of the company

Group PERSONALITY® is an HR Leader providing a unique combination of services: HEADHUNTING, RECRUITMENT, PERSONAL LEASING, INTERIM MANAGEMENT, TEMPORARY PLACEMENT, CAREER ADVISORY and creation of professional LINKEDIN profiles.

PERSONALITY® was founded in 2006 with a vision of becoming a professional partner in HR. Our core team of Headhunters and Recruiters shares exceptional experience with filling various vacancies under the most precise criteria and requirements. We are available to you in our offices in Bratislava, Nitra, Prague and Dubai.

To our Clients and Candidates, we offer complex services and solutions, individual consulting, as well as long-term partnership, with the highest quality of service provided being our primary objective. Find more information about us on

Within the scope of CAREER ADVISORY service, we will be happy to create or enhance your tailor-made Professional LinkedIn profile:

Peter Križan

The company is a holder of a licence to offer recruitment services.

Number of employees

10-19 employees