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Client Support Professional - B2B

PERSONALITY, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 600 EUR/monthFrom 1600 EUR/brutto (basic salary will be discussed individually based on previous experience of the candidate) + annual bonus
  • Contract type: full-time

Job description, responsibilities and duties

The main aim of this role is to manage flow of information between company's B2B customers and different divisions of the company to provide first class services and resolutions to the customers with excellent customer service, delivered with empathy and efficiency.

YOUR KEY RESPONSIBILITIES AND COMPETENCIES:

• Responding to incoming queries and orders from external and internal customers through e-mail (85% of the communication) and telephone (15% of the communication) within agreed timeframe.
• Communicating with the customers on delivery times and dates by liaising with internal suppliers, actively reviewing the open order book to ensure all orders are shipped in a timely manner.
• Calculating quotes on behalf of customers and sales team.
• Account set up and amendments to customer records as specified by customers and sales team.
• Handling customer complaints, invoice queries and other queries by using rigorous logic and methods and by liaising with internal suppliers.
• Providing sales support for internal and external sales team.
• Understanding how the company solutions fit into the market place to support customers with product advice and knowledge.
• Using the company CRM tool to effectively communicate with new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.
• Reporting problems and opportunities on organization, customers and markets to management.

Employee perks, benefits

• Background of a successful and healthy American company with rich history
• Attractive financial conditions, which will be discussed individually
• Career growth in the group and the joy of team success
• Support of employees in their further development
• Cooperation with an inspiring manager
• Full-time contract for an indefinite period

Company on whose behalf the position is being filled

Other manufacturing

Our Client is a US company, a global Leader in safety, identification and compliance solutions, operating in 33 countries worldwide.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Upper intermediate (B2)

Other knowledge

Microsoft Office - Skillful

Number of years of experience

2

Personality requirements and skills

• Minimum 2 years of experience in a Customer Service/Sales Support environment, preferable B2B background
• Fluency in English language and confident use of Slovak language are essential
• Knowledge of any other CEE+ languages like Hungarian, Russian, Ukrainian, Polish, Serbian, Croatian, Slovenian, Macedonian, Bulgarian, Romanian, etc. are very welcomed
• Experienced user of MS Office, experience with an ERP system (such as SAP) is an advantage
• The ability to meet deadlines and work independently
• Effective communication and problem solving skills

Advertiser

Brief description of the company

Group PERSONALITY® is an HR Leader providing a unique combination of services: HEADHUNTING, RECRUITMENT, PERSONAL LEASING, INTERIM MANAGEMENT, TEMPORARY PLACEMENT, CAREER ADVISORY and creation of professional LINKEDIN profiles.

PERSONALITY® was founded in 2006 with a vision of becoming a professional partner in HR. Our core team of Headhunters and Recruiters shares exceptional experience with filling various vacancies under the most precise criteria and requirements. We are available to you in our offices in Bratislava, Nitra, Prague and Dubai.

To our Clients and Candidates, we offer complex services and solutions, individual consulting, as well as long-term partnership, with the highest quality of service provided being our primary objective. Find more information about us on www.PersonalityHR.com.

Within the scope of CAREER ADVISORY service, we will be happy to create or enhance your tailor-made Professional LinkedIn profile: www.ProfileLinked.in.

Peter Križan
CEO

The company is a holder of a licence to offer recruitment services.

Number of employees

10-19 employees