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Technical Consultant

PDI Software Slovakia

Information about the position

  • Place of work: Košice, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 2 300 EUR/monthfrom 2300eur monthly gross and more based on the level of seniority
  • Contract type: full-time

Job description, responsibilities and duties

The Subject Matter Expert will provide functional support for PDI products & solutions that covers relevant technical & functional questions, incidents, issues, requests and queries. This role will liaise with other project team, product teams and/or support teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on project tasks support, and to ensure the facts and details are correct so that the project’s deliverables will meet the needs of the stakeholders, legislation, policies, standards, and best practices.

Core functions
· Our consultants are our direct link to our customers.
· Partner with customers to implement PDI systems.
· Business requirement gathering, environment preparation, training, and SIT/Pilot assistance.

Responsibilities
· Understand the technical and functional aspects of Orbis product range.
· Stay up to date with in-depth knowledge of Orbis and related industry products and technology.
· Contribute to the documentation of user guides, training materials, deployment/installation guides, troubleshooting guides, proposals, and statement of works.
· Provide functional and/or technical support to project team and support team. Resolve issues relevant to project deliverable(s) within their area of expertise.
· Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the role training, classroom training and/or documentation. Share information required for the team to be successful.
· Connect or “map” business requirements to existing functionality; to be able to suggest a solution approach that may be different in some ways from the customers current processes but is already implemented in our products; or define the most efficient means to bridge a gap between the customers’ requirements and our existing functionality.
· Conduct site visits, customer discussions and interviews. Run customer workshops in conjunction with project and development team.
· Deliver clearly documented business and functional requirements for the solution, that have been signed off by the customer and stakeholders, in standard templates to enable project team to begin development. Provide clarification as needed.
· To ensure the solution developed accurately meets customers’ needs, continue to clarify business requirements during the life of the project, liaising between customer, project and development team. Document and manage clarification requests and elicit replies from customers throughout the project lifecycle.
· Test the product(s), service(s) or installation package(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team.
· Standby support for non-coding issues during UAT and Pilot. Being the connector between the customer and the Product team. Resolving any non-coding related issues where possible, and refining/prioritsing tickets to the Product team.
· First point of call for issues resolution during project design and implementation.
· Specification of customer solutions, including change requests and scope of work.
· Specification of interfaces with other third party systems – eg ERP systems such as SAP, Navision etc.
· Ensuring and being accountable for the technical integrity of the design in accordance with the client’s requirements.
· Responsible for providing feedback to Product teams regarding products including gaps, functionality, and market/customer demands.
· Summarise customer and system information, including troubleshooting information, to assist in the transit to support process.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

· Effective communication skills
· Ability to learn new things
· Curious and self-motivated approach
· Fluent English (Written and spoken)
· Analytical thinking
· Goal-orientated, willing to investigate, troubleshoot and drive the solution to issues found in the software system
· Demonstrated experience in technical consulting roles and client-facing

Advertiser

Brief description of the company

PDI, the leader in enterprise management software for the convenience retail and petroleum wholesale markets, delivers software solutions to connect to intelligent business. Our people-first approach, combined with our 38-year heritage and best-in-class technology, help you thrive in today’s digital economy. We’re passionate about your success and delivering exceptional customer experiences. It’s time to reimagine enterprise management and transform your business.

Number of employees

500-999 employees