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Technical Support & Integration Specialist ( f / d / m )

paysafecard.com Wertkarten GmbH

Information about the position

  • Place of work: Vienna, Austria
  • Basic wage component (gross) and other rewards: 2 500 EUR/monthAn annual gross salary in accordance to IT Collective Agreement from € 35.000,- up to € 40.000,0 plus a performance bonus system
  • Contract type: full-time

Job description, responsibilities and duties

Vienna based job! Working permit for Austria is required in advance.

Your Key Responsibilities:

• Prioritize and answer incoming business partner mails in our mailbox and cases
queue.
• Collaborate with other internal teams during the onboarding of new business
partners or products.
• Provide technical support to external partners (B2B) during and post integration of
our products via mail, phone, and instant messaging systems.
• Analyze, resolve, escalate and document various technical problems reported by
business partners or monitoring systems.
• Configure our payment application for new and existing partners.
• Create tickets as needed and direct the request for resolution with the internal IT
teams.
• Investigate application logs to resolve business partner and product related
problems.
• Stand on pre-planned duty during weekends and after work.

Your Qualification:

• Completed education in the field of IT (BA, A-levels, apprenticeship)
• Relevant experience in e-commerce and/or the payment industry is an advantage
• 3+ years of professional experience
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,
Visio)
• General interest in reading & analysing application logs
• Fluent in English & a strong command of German - additional language skills are
advantageous
• Good communication etiquette (mail, IM, phone)
• Knowledge in Postman, REST APIs, SOA XML APIs, SQL or Splunk is an advantage
• Strong communication & teamwork skills
• Strong initiative & dedication to quality
• Self-motivation & self-reliance
• Stress resilience in dealing with high workload & high priority incidents
• Empathy in difficult & emotional situations
• Adaptable, flexible & willingness to embrace change


Our Offer:

• Both an international working environment and an open and great working
atmosphere, where successes are celebrated together
• Excellent public transport connection
• Mobile Working & flexi-time (without core hours)
• Option for 2-2-1 working model
• Other great company benefits
• International development and career opportunities
• An annual gross salary in accordance to IT Collective Agreement from € 35.000,- up
to € 40.000,0 plus a performance bonus system

We look forward to your application!

Please find further information on http://www.paysafe.com

Information about the selection process

PLEASE APPLY HERE:

https://jobs.paysafe.com/job/Vienna-Technical-Support-&-Integration-Specialist-%28-f-d-m-%29-A-1120/796367000/

Applications only in English please!

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1) and German - Advanced (C1)

Advertiser

Brief description of the company

Paysafe Limited (“Paysafe”) (PSFE: NYSE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Number of employees

250-499 employees