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Front Desk Agent / Receptionist in Park Inn Hotel (Full-time or Trade Licence)

Park Inn by Radisson Danube Bratislava

Information about the position

  • Place of work: Rybné námestie 1, Bratislava
  • Basic wage component (gross) and other rewards: 1 000 EUR/monthOverall salary depends on professional experience, it may further be extended by weekend/bank holiday/night work incentives + performance bonus. There is a possibility to work extra shifts, reflected in overtime incentives.
  • Start date: by agreement
  • Contract type: full-time, agreement-based (Temporary jobs), trade licence

Job description, responsibilities and duties

Adding Color to Life

Can you be our guests’ superhero? If you have a passion for Adding Color to Life , here at the Park Inn by Radisson, Bratislava we’re looking for superheroes just like you!

At the Park Inn by Radisson Danube Bratislava, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!

A warm welcome, a happy smile, a positive attitude and a natural host. Our receptionists are the face of our hotels, and they know that our guests are number 1.

Key Responsibilities:
• Welcomes customers to the hotel
• Responds to customer requests
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Handles incoming guest room reservations
• Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Requirements:
• Fluency in the English language, any additional language is an advantage, the Slovak language si a must as well
• Previous work experience in a hotel environment
• Is fully conversant with property management systems, knowledge of Opera is a strong advantage !
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
• Willingness to work in shifts (night shifts occasionally)

Employee perks, benefits

• Passionate and friendly colleagues
• Empowering managers
• 37.5 hours work week, 7.5-8 hours shifts with possibility to work overtime
• part-time for casuals or students possible (at least 3-4 shifts a week, no need to do night shifts regularly)
• Free credit for daily meals and free use of our own gym facilities
• Long term work perspectives and development opportunities within the Radisson Hotel Group
• Family & Friends staff rates for stays and restaurants in our sister hotels around the world!

Information about the selection process

Contact us ASAP, only selected candidates will be further contacted!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Proficiency (C2)

Number of years of experience

2

Personality requirements and skills

Mr or Mrs Sunshine with a beautiful smile and genuinely positive and pro-client nature!

Advertiser

Brief description of the company

Park Inn by Radisson® is a colorful, dynamic, midscale hotel brand providing a hassle-free and easy hotel experience. Friendly. Positive. Vibrant. Uncomplicated. Park Inn by Radisson is designed for modern travelers. The brand adds color to life through flexible and functional spaces, staff and energy at any of its 1600+ hotels across the globe.

Number of employees

50-99 employees