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Product Support Engineer - Frýdek-Místek, Czech Republic

OSIsoft Czech Republic, s.r.o.

Information about the position

  • Place of work: District Frýdek - Místek
  • Basic wage component (gross) and other rewards: 43 000 - 48 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties


About the company ( www.osisoft.com; www.aveva.com )

Our mission is clear – collect data, analyze it, sort it, and store it in our database. Data is collected from various sources including PLC, SCADA, RDBMS, smart sensors, and more.

Our system helps optimize various processes, directly leading to decrease in operational costs, reduced pollution, increased safety, and more!

We are OSIsoft, now part of AVEVA, the company headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

About the position

You would become a member of our PI Specialist Team, where your primary goal would be to understand and resolve technical issues. The sun never sets on our technical support team - our colleagues are located all around the globe. If you enjoy traveling, you might find yourself doing service jobs directly on customer sites all over Europe.

However, this job is not for everyone! We take pride in fielding the best support team in the industry and our customers expect no less. This means we’re not your typical call center. You would be in direct contact with the customer until the complete resolution of their issue. We’re looking for individuals with the drive to help and the ability to find enjoyment in getting a sincere thank you from customers or fellow colleagues. We’re looking for individuals who understand that what we’re doing, goes way beyond solving technical issues.

We Offer

• Competitive entry-level salary from 43.000 CZK
• Annual bonus (performance-based)
• Pension Scheme
• Relocation Assistance
• 5 paid sick days per year
• 5 weeks of annual leave
• Tuition reimbursement
• Fitness and Wellness Program (Multisport)
• Work/Life Balance

Requirements

• Bachelor’s Degree, Master's Degree or PhD
• Engineering, Math, Computer Science, Natural Sciences or related field
• Fluency in Russian/French/Italian/German or Spanish plus good English language skills required
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Genuine interest in software and IT
• General understanding of networking, Windows platform, and web technologies
• 0-3 years of work experience

How to apply

• Submit structured CV
• Motivation letter explaining why do you apply for this position would also help

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

The position is suitable for a fresh graduate

Yes