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Service Delivery Project Manager

Orange Business

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 480 EUR/monthBase salary from 1,480 € gross per month. The final amount will strongly depend on your seniority, experience and skills.
  • Contract type: full-time

Job description, responsibilities and duties

Within the Orange Wholesale division, International Carriers (IC) is the Group entity in charge of business relations with international operators, content providers and GAFAs on wholesale and connectivity services. With a staff of 500 people and offices in Paris and in 13 countries around the world, IC manages three main types of business: voice, data and internet, and mobile services.
IC brings together all the areas of an end-to-end commercial activity: pre-sales, sales, marketing, after-sales service, sales administration, communication, and finance. Within IC's Marketing department, the Business Support Manager is responsible for sales support of the different lines of solution products, the management of bespoke and complex offers, and the training of the sales teams.

About the role
The Service Delivery Project team provides project management and customer relations from ordering to delivery within the scope of Mobile & Data products and Complex Projects. Within the team, the Project Manager:
• Ensures customer relations and communication throughout the project life.
• Defines the organization to be put in place as well as the deliverables and key milestones.
• Sets up a project team and defines the processes, tools, planning and indicators that are to be used.
• Manages relationships with stakeholders: customer, suppliers, partners, sales teams, marketing, etc…
• Manages and anticipates risks and contingencies on the project.
• Ensures the delivery of the project by controlling the criteria of quality, profitability, and customer satisfaction in compliance with contractual commitments.

Employee perks, benefits

• Attractive financial bonus
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Personality requirements and skills

• At least 5 years of experience in project management within telco field. Certification in project management is a plus.
• Knowledge of mobile and data services is considered as an advantage.
• Customer facing experience with large enterprises is a must.
• Experience within multicultural environment.
• Leadership, rigor, customer orientation and sense of results.
• Fluent level of English language, both written and spoken.
• Excellent communication skills and transversal management.
• Must be able to maintain good customer relationships.


Brief description of the company

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees