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Order to Cash Director

Orange Business Services Slovakia s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 2 000 EUR/monthBase salary from 2,000 € gross per month, actual salary is likely to be higher based on skills, knowledge and experience.
  • Contract type: full-time

Job description, responsibilities and duties

The Order to Cash (OTC) Director oversees End to End "request to cash" process on the customer account(s). The person will be involved either in the lifecycle of the contract but can also work on missions to deliver improvements on an existing account or design a request to cash solution during the presales stage of a complex deal. This role has a high visibility from senior management to a board level both at Orange and with the customer.

Your role will be to:
• Define and validate the Order to Cash strategy & model for the Program according to the contractual, the customer and the business requirements, and the overall program strategy, planning and budget.
• Ensure the compliance of the defined OTC strategy & model with standard OTC processes and best practices.
• Define OTC transformation plan according to the defined OTC strategy and Overall Program Transformation plan.
• Manage the execution of the plan and ensure coordination and proper collaboration of the contributors within and outside the Account Business Unit.
• Accountable for the overall Order to Cash operations from end to end to achieve high levels of customer satisfaction.
• Definition and follow-up of the execution of corrective actions to recover form low performance (quality, lead time and so on) and coordination of end to end service delivery interlocks.
• Accountable for the accuracy of commercial inventory used for billing and the overall accuracy of the bills.
• Escalation level for resolution of high impact reclamations and the accordance of billing credits.
• Define, monitor and report internal KPIs and SLA to monitor OTC activities and manage continuous improvement to the OTC activities.
• Implement a communication strategy and provide regular reports to stakeholders and manage internal and customer stakeholder expectations.
• Proactively and consistently manage financial and operational risk at the program level.
• Contribute in bids/extensions preparations to guarantee OTC awareness and compliance of commitments being made.
• Forecast and maintain a staffing plan and ensure the OTC team owns the objectives of the program.
• Authority and control over the program resources as well as visibility of all financial, contractual, strategic and risk related information concerning the program.
• Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories.

Employee perks, benefits

• 13th salary
• Flexible working time
• Home Office
• 5 extra days of holidays
• Trainings

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Minimum of 7 years’ experience in global IT/telecommunications OTC activities management, including minimum 3 years in customer facing roles within international environment.
• Experience in integration and outsourcing, preferably in telecommunications environment.
• Good experience and proficiency at optimizing processes and organizations.
• Basic financial background is required.
• Fluent in English oral and written, other foreign languages is a plus.
• Project Management Certification (PMI) is preferred.
• ITIL Certification is a desirable.
• Excellent communication and negotiation skills.
• Time and project management capabilities.
• Curiosity and willingness to learn is desired.
• Structured and organized person.

Advertiser

Brief description of the company

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees

Company address

Orange Business Services Slovakia s.r.o.
Metodova 8
82108 Bratislava
http://www.orange-business.com/en