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Customer Engagement Engineer

NESS KE, s.r.o.

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: From 1 500 EUR/monthPlat sa odvíja od skúseností uchádzača, ktoré sa preverujú na technickom kole pohovoru.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

What we do:

We make impossible things happen. If there is a problem, we aim to identify it. If there is an issue, we try to resolve it. If you enjoy a thrill of puzzling out a seemingly impossible situation, join our „SWAT“ team.

The role requires:

Analyze defects reported by the customer and propose/implement the solutions
Track the investigation details, track the implemented changes
Gain technical knowledge of products
Share the knowledge with other members of the team and other teams
Communication with client on daily basis
Work independently, report progressively
Work on multiple tasks simultaneously


Java: object oriented programming principles, operators, flow control statements, exceptions, collections, basic I/O

SQL: nested selects, aggregation functions, constraints, joins, set operations, data manipulation, structure modification

HTML: web page structure, basic elements, tables, formatting, links

CSS, Javascript (advantage)

XML: syntax, naming rules parsers, validation/schemas, transformation (advantage)

UML (advantage): structural diagrams, behavioral diagrams read/understand the code, identify root cause of a defect, propose a solution

Communication skills (ability to): obtain sufficient information (from customer service representative) regarding a defect collect necessary pieces of knowledge (within a team/company) in order to understand and fix the code

English – intermediate

Employee perks, benefits

• Flexible working hours
• Home Office
• Extra Vacation days
• Holiday/homeoffice bonus
• Relax rooms
• Multisport card
• Technical courses, Certifications
• Worldwide IT Conferences
• Commercial partners discounts
• Ness Summer club – full-day summer program for children of our employees
• Referral Program – to refer new employee
• High-standard working conditions
• Geeky Fridays
• Massage

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Other knowledge

Java - Advanced
HTML - Advanced
SQL - Advanced
Customer focus - Advanced

Experience in the position/sector

IT, Java developer, customer support

Number of years of experience



Brief description of the company

Ness KDC was established in 2005 and is the flagship Software Delivery and Innovations Center of the Ness Digital Engineering corporation.

In the area of software engineering, it is our top-quality services, individual customer approach and ability to achieve targets which are most highly valued by our clients. Thanks to these, Ness Kosice enjoys long-term business relationships with its customers. Our teams of professionals first process and analyze client’s requirements; then, through cooperation with the client, they use the newest technology to fulfil these requirements in an “agile” environment.

Our glowing references and strong corporate background continuously attract the interest of new clients. As a result, Ness KDC is now one of the most important employers in the region with a workforce of more than 600 people.

Number of employees

500-999 employees