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IT Service Coordinator


Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 200 EUR/monthThe final salary can go above the stated minimum, depending on qualifications and experience.
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

Our client is aiming at managing and transforming the full Information Technology infrastructure underpinning the Commercial Banking Operations in European major countries. As Service Coordinator you will contribute to this process by being responsible for coordinating change and service requests, attaining maximum utilization of internal and field technical resources through daily dispatch of service requests, maintaining documentation up-to-date.

- Act as the single point of contact internal IT teams for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of resources, supporting planning of on-call duties and attendances;
- Document service requests as they arrive through email, manual entry, or direct customer input
- Monitor resource schedules to ensure prompt time entry on service requests
- Coordinate service requests process and proactively communicate with internal technical teams
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve usage and increase productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT resources and successful completion of service requests to management

Employee perks, benefits

• Remote work (#LI-Remote)
• Flexible type of employment (COW OR B2B)
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus!
• 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor

Only for CoW:
• Relocation Bonus – reimbursement for moving expenses for out-of-town candidates
• Bonuses for Personal Events – we congratulate you important events of your life: giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theater tickets, books etc.
• Additional Medical health care – on top of standard health insurance
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growthLanguage courses
• 1 paid day off for volunteering – we are supportive in all charity ideas
• Meal contribution/ food vouchers
• Recreation bonus – enjoy traveling around Slovakia and get reimbursement of travel costs

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- ITIL certification is strong advantage
- Bachelor degree in computer science or similar field
- Understanding the process of service requests creation
- Strong customer service approach and focus on satisfaction
- Ability to work in a team and communicate effectively
- Basic computer and operating system knowledge
- Ability to multi-task and adapt to changes quickly
- Understanding of support tools, techniques, and how technology is used to provide IT services


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees