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Customer Support

NATEK SLOVAKIA, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: Salary starting from 1000 EUR gross/month, depending on relevant experience
  • Start date: September, October
  • Contract type: full-time

Job description, responsibilities and duties

Job description, responsibilities and duties
Outspoken, with positive attitude, getting a deep sense of satisfaction when solving problems or helping others out? Our team is supportive and enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!

Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients.

How will days will look like:
• Assist customers (B2B environment) who contact the department via phone
• Navigate customer to the correct department in case the issue is not related to your service line
• Investigate and resolve billing inquires and billing disputes raised by customers
• Reviews contracts and service guides
• Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
• Performs work independently and within defined SLA’s for quality, response time and productivity

What’s ahead :
• Opportunities to rotate within Natek
• Improving your language skills and
communications
• 2 months training on different service lines
• Supportive environment

Your program will start in the afternoon: 2:30 PM - 11 PM

Employee perks, benefits

• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Meal vouchers
• Team building events
• Friendly international environment
• Taxi on company expenses from 10:30 PM (within Bratislava)
• Relocation package

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Strong English skills, both oral and written
• MS Office knowledge
• Good communication and negotiation skills – able to ensure customer satisfaction while following internal processes and rules
• Willingness to learn
• Ability to work under pressure
• Working experience in Customer service area represents an advantage
• Applicants must hold a valid Slovak working permit or be eligible to work within the EU

Advertiser

Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees

Company address

NATEK SLOVAKIA, s.r.o.
Grosslingova 4
811 06 Kosice
https://natek.eu