Práca SME
Pridať inzerát

Support Engineer


Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 130 EUR/month
  • Start date: January 1st, 2021
  • Contract type: full-time

Job description, responsibilities and duties

Support Engineer is part of Centre of Excellence (CoE) team and is responsible for providing engineering support to customer and sites with UCC technology implemented globally.

• Provide day-to-day support, proactive maintenance, and perform independent complex system troubleshooting
• DID Management - manage DID threshold levels at each site
• Work with site contacts and local voice ops teams to clean up DIDs on the PBX systems
• Initiate DID & circuit ordering process and execute follow-up on them
• Address adds, moves, and changes (MACDs) requests for UCC related items
• Monitor the UCC request mailbox
• Communicate with customer, users, vendors, Internal teams on daily basis
• Drive issues to resolution in order to meet customer service level agreements and customer expectations
• Raise technical change requests
• Incident & Problem Management and liaise with support organisations to solve and communicate on incidents
• Act as centralised team to capture logs of issues
• Recognise trends in incidents and make it into a problem, requiring fixes on broader level and not only individual (provide feedback as part lessons learned process)
• Provide input to root cause analysis (RCA) report / post mortem (PM) reports
• Provide feedback on the use of the tools, processes& procedures to further improve the service levels

Employee perks, benefits

• Dedication to support you in your career growth
• Competitive salary
• International environment
• Flexible Working Hours
• Referral Program
• Private Health Care
• Benefit Plus / MultiSport Card
...and much more!

Information about the selection process

Recruitment process via Skype platform.
Looking forward to your application.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Willingness to take on on-call duty, shift rotation
• Experience with delivering Telecom Projects and Network/Voice implementation - IPT, WAN & LAN
• Knowledge of traditional TDM Voice / telephony and IP telephony
• Knowledge of Cisco networking, practical experience would be an advantage
• Knowledge of telecommunications carriers: circuit types, circuit interfaces, circuit problem - would be an advantage
• Adaptable mindset
• Willingness to learn


Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees

Company address

Suché mýto 7045/1
811 03 Bratislava