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IT Operations Manager

Multitude IT Labs (as part of Multitude Group)

Information about the position

  • Place of work: Pradiareň 1900, Svätoplukova, Ružinov, Slovakia, Bratislava (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 5 000 EUR/monthThe minimum salary is 5000 EUR gross monthly but may be higher. Our final offer to you will be set up fairly, considering your skills and experience.
  • Start date: By agreement
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

The role of IT Operations Leader will lead and be responsible for these IT domains:

Platform Engineering, Production Support (application support engineering), Incident&Problem Management, End User Support, Service Desk. Leading 35 people in total, while leading 8 people directly.

Key Mission & Projects:

- Supervise systems migration from on-premise infrastructure into Azure cloud, Cloudflare CDN&WAF.
- Architect the platform enabling each cross-functional team to follow "you build it-you run it" principle (deploying, troubleshooting, monitoring, cost control on cross-functional team level).
- Enforce security and compliance best practices - policies, plans and execution for patching, disaster recovery, resilience test, business continuity plan, incident .
- Design and monitor operations performance metrics and SLAs and ensure continuous improvements.
- Ensuring efficient planning and utilisation of funds and organizational capacity.

Employee perks, benefits

- Job opportunity in a fast-growing, international fintech company with a lot of new ideas
- Great working environment supporting technological innovation
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and the office
- 4 sick days a year
- Gym in the office and additional sporting options via MultiSport card
- Healthy snacks and fresh fruits in the office as well as other office entertainment
- Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
- Share purchase matching program up to 5% of annual gross salary, currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase
- Opportunities for growth, the realization of own ideas and further training
- We support trainings, certifications and development internally and externally with individual approach based on your needs and requests.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Strategic and operational ownership of IT services and infrastructure
- Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization
- Provide technical guidance, road maps, principles, standards, and best practices
- Drive operational excellence of highly scalable and reliable systems infrastructure, excellent cross-functional team services using efficient and agile operations
- Partner with the security and compliance function to ensure, security technology services, compliance standards and processes are met
- Develop and maintain relationships with internal and external partners to maximize value
- Help hire a team of IT professionals who are focused on delivering world-class experience and support to team members; develop and nurture their skills and experience
- Build processes that enable team members to collaborate and execute
- Create a sense of psychological safety on your team; measure and improve the happiness and productivity of the team


Brief description of the company

Multitude is a fully regulated growth platform for financial technology. Its ambition is to become the most valued financial ecosystem. This vision is backed by +15 years of solid track record in building and scaling financial technology. Through its full European banking license, and profound know-how in technology, regulation, cross-selling, and funding, Multitude enables a range of sustainable banking and financial services to grow and scale.

Currently, it has three independent business units on this growth platform: Ferratum as a consumer lender, CapitalBox as a business lender, and SweepBank as a shopping and financing app. Multitude and its independent units employ over 700 people in 19 countries, and they together generated EUR 230 million turnover in 2020. Multitude was founded in 2005 in Finland and is listed in the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU.

Our employees can choose where and when they work by taking full advantage of our hybrid-work environment. Whether you’re mostly in the office, working remotely or a mix of the two, you’ll be empowered to do whatever brings out your best. We understand that happy people make happy employees!

Number of employees

500-999 employees