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Application Support Engineer

Multitude IT Labs (as part of Multitude Group)

Information about the position

  • Place of work: Pradiareň 1900, Svätoplukova, Ružinov, Slovakia, Bratislava (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 2 000 EUR/monthThe minimum salary is 2000 EUR gross monthly but may be higher. Our final offer to you will be set up fairly, considering your skills and experience.
  • Start date: By agreement
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

As a Application Support you will be responsible to support Multitude Group business operations through in-depth analysis of production incidents, identify root cause, escalate and follow up issues to third level as well as be part of the problem management process to ensure production environment stability.

Main Responsibilities:
- Analyse, investigate and trouble shoot business processes incidents related to technical and process issues
- Ensure all the production incidents are resolved within the defined SLA as part of the Business Support squad
- Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
- Take production incidents ownership and co-ordinate between Business, Backoffice and Development squads
- Divide business requirements between support and development types with consequent solving of support tickets
- Troubleshoot technical issues, assign priority and escalate problems when necessary
- Create and maintain documentation for Business Processes
- Participate in projects, business analysis, development lifecycle and hot fixes testing
- Follow up on production deployments to ensure production stability
- Provide the necessary user training

Employee perks, benefits

- Job opportunity in a fast-growing, international fintech company with a lot of new ideas
- Great working environment supporting technological innovation
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and the office
- 4 sick days a year
- Gym in the office and additional sporting options via MultiSport card
- Healthy snacks and fresh fruits in the office as well as other office entertainment
- Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
- Share purchase matching program up to 5% of annual gross salary, currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase
- Opportunities for growth, the realization of own ideas and further training
- We support trainings, certifications and development internally and externally with individual approach based on your needs and requests.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Minimum 2 years’ experience in Business/Application support position
- Understanding of IT development lifecycle and Agile methodology
- Experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage
- Experience with Drupal or any prior web experience is an advantage
- Ability to learn new technologies and tools and adapt quickly
- Knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
- Experience with programming\development is preferred
- Experience working with tools like JIRA, Confluence, Kibana, Grafana, CMS, Kafka, etc is preferred
- Exposure to API’s and Microservice architecture will be added advantage
- English language is a must
- Good Problem-solving skills
- Analytical thinking and attention to detail
- Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
- Strong team player
- Must be client and quality focused
- Must have good verbal and written communication skills
- Must be able to work independently and under limited supervision
- Must be able to manage several priorities simultaneously and meet deadlines.
- Adaptability and flexibility, in a frequently changing environment


Brief description of the company

Multitude is a fully regulated growth platform for financial technology. Its ambition is to become the most valued financial ecosystem. This vision is backed by +15 years of solid track record in building and scaling financial technology. Through its full European banking license, and profound know-how in technology, regulation, cross-selling, and funding, Multitude enables a range of sustainable banking and financial services to grow and scale.

Currently, it has three independent business units on this growth platform: Ferratum as a consumer lender, CapitalBox as a business lender, and SweepBank as a shopping and financing app. Multitude and its independent units employ over 700 people in 19 countries, and they together generated EUR 230 million turnover in 2020. Multitude was founded in 2005 in Finland and is listed in the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU.

Our employees can choose where and when they work by taking full advantage of our hybrid-work environment. Whether you’re mostly in the office, working remotely or a mix of the two, you’ll be empowered to do whatever brings out your best. We understand that happy people make happy employees!

Number of employees

500-999 employees