IT Service Support Coordinator
Multitude IT Labs (as part of Multitude Group)
- Place of work: Pradiareň 1900, Svätoplukova, Ružinov, Slovakia, Bratislava (Job with occasional home office)
- Basic wage component (gross) and other rewards: 2 000 EUR/monthThe minimum salary is 2000 EUR gross monthly but will be higher if you are a senior candidate. Our final offer to you will be set up fairly, considering your skills and experience.
- Start date: upon agreemen
- Contract type: full-time
Job description, responsibilities and duties
- Leading team of IT Service Support
- Coordination of daily IT Service Support operations
- Developing and implementing processes for efficient support delivery
- Continuous improving support processes and technology
- Team goal setting, mentoring, guidance and knowledge
- Team hiring and performance evaluation
- End User knowledge sharing coordination and communication
- Coordinating problem-solving of complex issues
- Maintaining inventory of assets management
- Coordination of daily IT Service Support operations
- Developing and implementing processes for efficient support delivery
- Continuous improving support processes and technology
- Team goal setting, mentoring, guidance and knowledge
- Team hiring and performance evaluation
- End User knowledge sharing coordination and communication
- Coordinating problem-solving of complex issues
- Maintaining inventory of assets management
Employee perks, benefits
- Job opportunity in a fast-growing, international fintech company with a lot of new ideas
- Great working environment supporting technological innovation
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and the office
- 4 sick days a year
- Gym in the office and additional sporting options via MultiSport card
- Healthy snacks and fresh fruits in the office as well as other office entertainment
- Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
- Share purchase matching program up to 5% of annual gross salary, currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase
- Opportunities for growth, the realization of own ideas and further training
- We support trainings, certifications and development internally and externally with individual approach based on your needs and requests.
- Great working environment supporting technological innovation
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and the office
- 4 sick days a year
- Gym in the office and additional sporting options via MultiSport card
- Healthy snacks and fresh fruits in the office as well as other office entertainment
- Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
- Share purchase matching program up to 5% of annual gross salary, currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase
- Opportunities for growth, the realization of own ideas and further training
- We support trainings, certifications and development internally and externally with individual approach based on your needs and requests.
Information about the selection process
Please respond using application link or refer your friend to this position.
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Information Technologies
Language skills
English - Advanced (C1)
Personality requirements and skills
- At least 2 Years of technical IT experience
- Leadership and communication skills
- Experience with IT service management and problem management
- Experience with solving complex tasks and issues
- Experience working with international co-workers and cultures
- Pro-customer orientation and excellent communication skills
- Ability to manage stress and communicate with stakeholders under pressure in complex environment
- Planning, organization and change execution skills
- Ability to work independently and in a team
- Leadership and communication skills
- Experience with IT service management and problem management
- Experience with solving complex tasks and issues
- Experience working with international co-workers and cultures
- Pro-customer orientation and excellent communication skills
- Ability to manage stress and communicate with stakeholders under pressure in complex environment
- Planning, organization and change execution skills
- Ability to work independently and in a team
Advertiser
Brief description of the company
Multitude is a fully regulated growth platform for financial technology. Its ambition is to become the most valued financial ecosystem. This vision is backed by +15 years of solid track record in building and scaling financial technology. Through its full European banking license, and profound know-how in technology, regulation, cross-selling, and funding, Multitude enables a range of sustainable banking and financial services to grow and scale.
Currently, it has three independent business units on this growth platform: Ferratum as a consumer lender, CapitalBox as a business lender, and SweepBank as a shopping and financing app. Multitude and its independent units employ over 700 people in 19 countries, and they together generated EUR 230 million turnover in 2020. Multitude was founded in 2005 in Finland and is listed in the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU.
Our employees can choose where and when they work by taking full advantage of our hybrid-work environment. Whether you’re mostly in the office, working remotely or a mix of the two, you’ll be empowered to do whatever brings out your best. We understand that happy people make happy employees!
Currently, it has three independent business units on this growth platform: Ferratum as a consumer lender, CapitalBox as a business lender, and SweepBank as a shopping and financing app. Multitude and its independent units employ over 700 people in 19 countries, and they together generated EUR 230 million turnover in 2020. Multitude was founded in 2005 in Finland and is listed in the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU.
Our employees can choose where and when they work by taking full advantage of our hybrid-work environment. Whether you’re mostly in the office, working remotely or a mix of the two, you’ll be empowered to do whatever brings out your best. We understand that happy people make happy employees!
Number of employees
500-999 employees