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Software Analyst (for CRM projects)

Multitude (Global IT Services s.r.o. as part of Multitude Group)

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 500 EUR/monthShown is minimum salary. It might be higher. Your salary will correspond to the value you bring to Multitude. It will be defined based on our mutual discussion.
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

- Consult and liaise with stakeholders to gather and confirm business requirements.
- Perform gap analysis between CRM functionality and the business requirements.
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
- Provide expert advice on application solutions and integrations.
- Produce functional, technical and system design documentation.
- Write comprehensive design specifications, including functional specification, use cases, and user stories.
- Create test scenarios for applications and enhancements, ensuring functional requirements are met.
- Facilitate testing of new CRM functionality roll-outs.
- Utilize and champion agile techniques to deliver on competing requirements.

System Support and Maintenance
- Supervise and advise on all system enhancements.
- Monitor and analyze site metrics, system performance, and user activity.
- Perform new release evaluations and execute new functionality rollouts.
- Lead continuous improvement initiatives to improve user experiences and increase efficiencies.
- Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.
- Develop complex reports and dashboards to support the delivery of business key metrics.

Driving Enhancements
- Lead CRM enhancement initiatives.
- Develop cost analysis, design considerations, and implementation time-lines.
- Assess project requirements and identify suitable resources, internal or external.
- Interact with third party vendors and developers where appropriate.

Build Knowledge
- Attend CRM User Groups relevant to the role and industry.
- Participate in Cloud Technology webinars and events.
- Research, evaluate and recommend new technologies to support the growth and strategic direction of the business.
- Promote understanding of CRM integration patterns and best practices.

Employee perks, benefits

Joining Multitude you will
- Feel that we believe in your development by providing conditions that lead to increased productivity, motivation, performance, and engagement.
- Join a fast and growing international finance company with the opportunity to shape the future of digital banking.
- Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture.
- Be offered a competitive salary, benefits packages, and other additional perks.
- Be able to work remotely and from our offices in a flexible manner.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Experienced analyst or developer with analyst curiosity.
- Previous experience with any CRM product is an advantage, but not a must (for example Salesforce, Siebel, SAP, Microsoft Dynamics CRM or other similar tools)

- Working experience with CRM solution design and Business analysis.
- Ability to drive the requirements gathering process that accurately reflects business needs, including risk analysis, as is and to be process documentation, agnostic of a specific technical solution.
- Extensive experience in data modelling and process mapping.
- Technology knowledge (API design, JSON, SQL, basics of programming…).
- Experience with CASE modeling tools (Enterprise architect or different).
- Active interest in Salesforce and new technology trends.
- Experience working in an Agile environment or basic familiarity with Agile methodologies.
- Project management experience is advantage.
- Previous experience in the Fintech/Banking sectors is a plus.


Brief description of the company

Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.

Number of employees

500-999 employees