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Customer Support Representative (German/French/Dutch or Nordic)

Multilingo Recruitment Sl

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 300 EUR/month
  • Start date: September or October
  • Contract type: full-time, part-time

Job description, responsibilities and duties

Customer Support Agent (German/French/Dutch or Nordic)
Bratislava, Slovakia
*No experience needed*


Our client is a world market leader in innovation, technology and design. They constantly create new products through an array of fields in addition to expanding the markets they reach. If you thrive on challenges and are excited by a fast pace working environment, the
apply to join their Customer Support team in Slovakia.
You will be representing the company in the best possible way by delivering an outstanding customer experience. You will be an expert in the company´s products and brand values. One of your key tasks is to be both a brand ambassador as well as the voice of the customer, giving constant feedback to the company´s product- and design teams. Also, as part of sales duties you will be responsible for growing revenue by cross-selling and upselling their products. Other
important aspects are adhering to legal requirements such as GDPR and PCI and to strive for First Contact Resolution and resolve customer queries.


Who you are
• You ideally have some experience in the customer service or contact center industry
• You speak (near-) native level German/Dutch/French or Nordic (C1/2) + intermediate English (B1/2)
• Any other language is considered a bonus
• You are passionate about customer satisfaction and have the ability to connect with customers, build rapport and show empathy
• Can communicate clearly and effectively
• You are a team-player with good organization skills and a “can-do” attitude
• Good computer skills and MS Office experience


What is offered
• A Permanent Contract (indefinite)
• A competitive salary of €15.500 - 16.500,- + bonus/commissions
• Food vouchers worth €1.200,-
• Ongoing training and development opportunities in a high growth environment
• Monthly Commuting- or Remote Working Allowances
• An outstanding work location and office facilities near Bratislava
• Flexible working options (remotely in Slovakia or office based in Bratislava)
• Part-time working is available

Employee perks, benefits

• Food vouchers worth €1.200,-
• Monthly Commuting- or Remote Working Allowances
• Part time opportunities

Company on whose behalf the position is being filled

Other administrative and support service activities

Our client is a world market leader in innovation, technology and design. They constantly create new products through an array of fields in addition to expanding the markets they reach. If you thrive on challenges and are excited by a fast pace working environment, the
apply to join their Customer Support team in Slovakia.

Requirements for the employee

Candidates with education suit the position

Primary education

Language skills

Dutch - Advanced (C1) or French - Advanced (C1) or German - Advanced (C1) or Finnish - Advanced (C1) or Danish - Advanced (C1) or Norwegian - Advanced (C1) or Swedish - Advanced (C1) or English - Intermediate (B1)

Advertiser

Brief description of the company

Multilingo Recruitment is an International business recruitment agency. Whether you are a startup or multinational company the company can support you with your -international- recruitment, finding you the perfect match for your business. The multilingual team has vast experience in Europe & LATAM.