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Hotline Engineer/ Teamleader Service for our new projects!

Muehlbauer Technologies s.r.o.

Information about the position

  • Place of work: Nitra
  • Basic wage component (gross) and other rewards: 2 000 - 2 700 EUR/monthfinal salary will be based on your experience
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a new colleague who will:

- Answer calls / emails from customers (1st level support)
- Online remote support if customers are having issues with the machine (1st level support)
- Working together with our Sales team to sell our products
- If Hotline can’t solve the issues escalate it to R&D (2nd Level support)
- If 2nd level support can’t fix the issue schedule an expert to fly out to the client (3rd level
support)
- Schedule trips of the FSE to the customers. Make travel requests, work together with
Travel Management
- Manpower planning for all FSE in Nitra e.g. Service trips, trainings in house or at other MB
locations, holiday planning
- Make travel requests for the FSE / R&D people if they need to go to the customers
- Check Service reports and travel claims and approve them before they go to the finance
team

Employee perks, benefits

- Attractive additional financial benefits such as holiday allowances and health bonus (1 extra salary)
- Flexible working times depending on the respective workplace
- Language courses payed by company (150 € / semester)
- Regular employee interviews for individual career advancement
- Multisport card
- Social benefits (weddings, births, work, life anniversaries)
- Employee events
- Meal vouchers valued at € 4.20 / day with the option of boarding in the company
- Private parking in front of the company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Friendly approach towards customers, especially when
error occurs with machine
- Prioritize your duties and request
- Professional attitude with customers
- Escalation of topics internally, try to avoid customer
escalation
- Communicative level of English language (at least B2 -
written and spoken)
- Travel occasionally to customers and build good
relationships
- Communicative personality

Advertiser

Brief description of the company

Founded in 1981, the Mühlbauer Group has grown to a proven one-stop-shop technology partner for the smart card, ePassport, RFID and solar back-end industry. Further business fields are the areas of micro-chip die sorting, carrier tape equipment, as well as automation, marking and traceability systems and industry 4.0. Mühlbauer’s Parts&Systems segment produces high precision components.

Number of employees

250-499 employees

Contact

Contact person: Dajana Kondeová
E-mail: send CV