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Customer support representative with German and/or English language

Mountain Wolf s. r. o.

Information about the position

  • Place of work: Pluhová 2, Nové Mesto
  • Basic wage component (gross) and other rewards: 1 250 EUR/monthFrom 1 250 EUR/month The offered salary is for the full time position and the final salary depends on the hours worked, relevant experience, professional and language qualifications. We are also looking for part timers from 30 hours a week.
  • Start date: 01.03.2022
  • Contract type: full-time, part-time

Job description, responsibilities and duties

• Willing and flexible response to the requirements of our regular and potential customers.
• Providing information to customers via email as the first contact.
• Helping customers with their questions.
• Providing product and technical information.
• Resolving of complaints and related administration.

- you want to be a part of a team where people share common aspirations to be the best.
- the customer satisfaction is one of your goals.
- to build the positive customer relationship with the company is a must for you.
- you are strongly customer focused.
- you are experienced in communication via email and phone or you aim to obtain this experience

Employee perks, benefits

We will be happy to inform you about our benefits at the interview.

Information about the selection process

We would like to thank to all applicants for their CVs and motivation letters.
We will process and respond only to the candidates who will be selected for personal interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) or English - Upper intermediate (B2)

Other knowledge

Microsoft Office - Advanced

Experience in the position/sector

Customer Support

Number of years of experience


Personality requirements and skills

- Comfortable with fast paced schedule driven development
- Computer literate, experience with Microsoft Office is mandatory
- Multitasking
- Flexible with your schedule to meet the needs of the business
- Previous customer service/sales experience is a plus
- Any other language from level B2 and higher is a plus
- Confident and pleasant manners, ability to build solid relationships
- Accuracy and attention to details, good organizational skills
- Logical thinking, business orientation
- Team spirit as we work in a team
- Flexible approach as ​we are a small size company, not a corporate, we are looking for the right fit for our team


Brief description of the company

Mountain Wolf is an international fintech brand and platform currently supporting more than 20,000 private and corporate clients, growing at a pace of 200 clients daily and focusing on digital and crypto transfers and virtual exchange.

Number of employees

5-9 employees