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Technical Customer Services Specialist

Mondi SCP, a.s.

Information about the position

  • Place of work: Ružomberok
  • Basic wage component (gross) and other rewards: 1 324 EUR/monthFrom 1324 Eur (depends on experience and seniority of candidate) + rewards and bonuses according to valid collective agreement
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

Responsible for the development of products and communication with customers and within the MONDI group

Main job responsibilities:
• To lead product quality development within approved product portfolio
• To follow customer´s questions and requests related to quality of respective product
• To provide information service concerning technical parameters of our products in co-operation with BDM (Sales manager)
• To ensure elaboration of statements for customers concerning quality and technical parameters of our products
• To be in regular contact with Sales Offices / Sales Agents/ directly served clients to ensure proper product quality related information flow and feedback, including customer´s visits
• To co-operate with quality department in creation of new company standards
• To handle claims/complaints with a customer, support BDM in complaints and claim handling
• To immediately investigate root causes and circumstances which the claim at the customer originated from
• To inform about the claim results and possible remedies the appropriate BDM
• To prepare documents for assessing claims for a meeting of the Company´s management including update of respective statistic files
• To co-operate on preparation of corrective action for respective claim/complain with the appropriate mill department (Production, Customer Service, Logistics,..)
• To participate in professional events within Mondi group and concerning respective product dedicated to innovations in paper production technology and packing technique.
• To follow regularly of technical parameters of produced orders both current and trial ones
• To participate actively on group product quality related projects
• To actively participate on new product developments

Other responsibilities include:
• Leading, managing and motivating staff members subordinated to them towards achieving the set objectives.
• Planning, organising and reviewing the work of their subordinates.

Employee perks, benefits

- Annual bonuses
- Anniversary bonuses
- Special bonuses for good work and business results
- Contribution to team consolidation
- Supplementary pension insurance contribution (Pillar III)
- Social support
- Rewards for innovative proposals
- Special offer of canteen catering
- Blood donor awards
- Benefits for former retired employees

- Mother's Day off on Mother's Day
- Corporate Children's Day
- Children's summer camps at discounted prices
- Contribution to recreation abroad and racing chats
- Financial bonus at birth

Sports and cultural activities
- Regular preventive examinations in various areas
- Corporate sporting and cultural events
- Discounted concerts, theater performances, films and various other cultural events
- Special sports opportunities within the MAESTRO sports club
- Discount on football pass and skipass

Information about the selection process

Thank you for your interest. Only selected candidates will be contacted.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Office - Advanced

Number of years of experience


Personality requirements and skills

- Strong computer skills and technical skills
- Advanced MS Office user
- Focus on innovation and improvement
- Analytical person
- Great communication skills
- Customer service orientation
- Fluent English, other languages are an advantage
- Team-player
- Solution oriented
- Results driven
- Ability to work in complex environment


Brief description of the company

Mondi SCP, a.s. Ruzomberok is the largest pulp and paper producer in Slovakia. Every day we give high added value to a domestic renewable resource – wood, which comes from certified forests with FSC and PEFC chain of custody certifications or from controlled sources.
Conveniently located in Central Europe, we are able to deliver our products to our customers on time and in the requested quality. We export almost 95% of our production abroad so millions of people are in touch with our products every day.
As the biggest private employer in the region we are proud of our strong roots of paper production in Ružomberok – in 2021, we celebrated 140 years of paper making tradition in town.

Mondi is an international packaging and paper group, employing around 25,000 people across more than 30 countries. Our innovative products protect and preserve the things that matter to you.
You may be surprised just how many packaging and paper products we offer. And we can customise them into over 100,000 different customer solutions - touching millions of lives every day.

Number of employees

1000 and more employees

Company address

Mondi SCP, a.s.
Tatranská cesta 3
034 17 Ružomberok