Práca SME
Pridať inzerát

Customer Service Representative with Slovak/Hungarian language - Service and Repair (fixed term - maternity leave cover)


Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

As a Service & Repair Customer Service Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges for customers in Central and Eastern Europe countries.

A Day in the Life
  • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
  • Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization
  • Daily communication via phone and emails with internal and external customers
  • Demonstrate a deep customer intimacy
  • Works on assignments that are complex in nature
  • May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
  • System administration of service events in SAP and Salesforce or other ERP system
  • Daily follow up of open service orders and queries, preparation of price quotations & follow-up
  • Invoicing, dispute management - Credits
  • Review performance metrics for your territory and develop action plans to achieve goals
  • Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers
  • Apart of above responsibilities other duties may be assigned
Must Have: Minimum Requirements
  • 4+ years of relevant experience
  • Native Slovak or Czech language
  • Fluent in Hungarian and English (both spoken and written)
  • Strong organizational and coordination skills
  • Excellent communication, customer service and interpersonal skills
  • Good command of MS Office programs
  • Self-motivated and independent
  • Reliable, quality coincident even under stress
  • Contributes to process improvements
  • Willingness to learn about MDT products, interest in healthcare
  • Team player, who can work in a fast-paced environment, copes with deadlines and manages simultaneously several tasks and maintains a positive and enthusiastic attitude
Nice to Hhave
  • Additional Eastern European languages are an advantage
  • Previous SAP experience is a plus
Send CV to the company