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Customer Care Coordinator

Mars SR, kom. spol.

Information about the position

  • Place of work: Trnava
  • Basic wage component (gross) and other rewards: From 1 400 EUR/monthAnnual bonus, meal vouchers, home office, flexible working hour, pension plan contribution, home office contribution, laptop, mobile phone, sport and free time support
  • Contract type: full-time

Job description, responsibilities and duties

As a Customer Care Coordinator, you will be responsible for the customer care and logistics planning operations in the UAE markets.

What will be your key responsibilities?
Customer care and logistics planning operations in the UAE markets
Managing the relationship between Mars and TM distributors from a SC perspective
Act as a main point of contact with the sales force and distributors in terms of customer service and logistics operations
Key performance indicators include customer service levels to trade Case fill, Logistics reversal, On time delivery, NQC’s, as well as database maintenance on both Mars and customer systems for customer Credit Notes
The Job entails cross-functional interaction between Sales, SC Planning and Distributor to continuously improve our processes and KPI’s as part of our Supply Vision to “deliver the freshest products, leverage scale and continuously improve cost and service”.

What are we looking for?
Bachelor’s degree
0-2 years of experience in Supply or Customer Service
Preferably in the FMCG Industry
Action driven and result-oriented team player
English at least on B2 level, Slovak/Czech native

What can you expect from Mars?
Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Slovak - Proficiency (C2) or English - Upper intermediate (B2) or Czech - Advanced (C1)

Driving licence


Experience in the position/sector

Obchodní zástupce, Prodejní poradce

The position is suitable for a fresh graduate



Brief description of the company

Spoločnosť Mars SR je súčasťou jednej z najväčších rodinných firiem na svete - Mars Inc., ktorá v 64 krajinách sveta zamestnáva 39 tisíc spolupracovníkov. Naše výrobky sú známe po celom svete a mimoriadnu popularitu si získali aj na českom a slovenskom trhu - cukrovinky SNICKERS, MARS, TWIX, BOUNTY, MILKYWAY, M&Ms, ryža a omáčky značky UNCLE BEN’S a krmivo pre domáce zvieratá PEDIGREE, CHAPPI, CESAR, FROLIC, WHISKAS a KITEKAT.

Number of employees

10-19 employees