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Support Engineer Junior

Marlink s. r. o.

Information about the position

  • Place of work: Lamačská cesta 3, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 500 - 1 700 EUR/monthThe given salary is the minimum offered to new employees. The starting salary depends on the educational background and experience in a similar technical position. It is further reviewed after the successful completion of the probation period. The annual bonus is based on personal and company performance and represents the 13th salary approximately.
  • Start date: Asap
  • Contract type: full-time

Job description, responsibilities and duties

Are you a passionate problem solver and do not give up until you find a solution and fix it? Maybe this technical position is the right choice for you!

Support Engineer provides remote support for the Marlink Maritime customers and their satellite communication systems on board of vessels sailing out on the sea all over the world. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:

• Customer support via phone and e-mails
• Communication with vessels crew members, field engineers, 3rd party network operation centers
• Technical support for communication products (data, voice services)
• Remote service testing and activation
• Analyzing data records
• Internal network monitoring
• Internal databases updating

Work is performed in the morning and afternoon shifts (9:00 - 17:00 during wintertime or 10:00 - 18:00 during summertime) from Monday to Sunday, i.e. 40 hrs/week, with 1 or 2 weekends in a month max, then two days for rest can be taken off in the following week. Work during weekends is compensated by 50% in addition on Saturday and 100% in addition on Sunday and holiday. Shifts are planned for next month providing flexibility to personal needs.

Employee perks, benefits

An attractive working environment in an international telecommunication company
• Training in satellite communication, company products, and services
• Financial contribution for meals of 5 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option with Internet connections refund after the training completion
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language trainings
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card
• Employee social events

Information about the selection process

Applicants are expected to send a structured CV in English by 31 May 2022. Due to our limited capacity, only suitable candidates with the required technical background will be contacted back and invited for a personal interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

technical, telecommunications, electrotechnical, IT

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Basic knowledge of Telecommunication Networks and IT terminology
• Good English speaking and writing skills
• Good communications skills and ability to cooperate with different teams
• Good in analyzing complex issues to find creative, logical, and effective solutions
• Well organized, detail-oriented, and accurate
• Able to handle stress and able to work under time pressure
• Customer-oriented
• Able to set priorities
• Comply with agreements

Advertiser

Brief description of the company

Marlink is the pioneer of business-critical communication solutions for customers operating in remote environments. With 1300 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enabling over 200,000 customers to operate in an ever smarter, safer, and more profitable way.

With over 75 years' experience in developing innovative business-critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivaled network of service provider partners.

http://www.marlink.com/

Number of employees

50-99 employees