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Support Engineer

Marlink s. r. o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 500 - 1 600 EUR/monthThe starting salary is reviewed after the probation period in line with the achieved progress. The annual bonus is based on personal and company performance and represents the 13th salary approximately.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Support Engineer provides remote support for the Marlink Maritime customers and their satellite communication systems on board of the vessels. The support Engineer performs the following activities:

• Customer support via phone and e-mails
• Communication with vessels crew members, field engineers, 3rd party network operation centers
• Technical support for communication products (data, voice services)
• Remote service testing and activation
• Analyzing data records
• Internal network monitoring
• Internal databases updating

Work is performed in morning and afternoon shifts (9:00 - 17:00 during wintertime or 10:00 - 18:00 during summertime) or afternoon (14:00 - 22:00) from Monday to Sunday (40 hrs/week, with 1 or 2 weekends in a month max, then two days are compensated next week)

Employee perks, benefits

An attractive working environment in an international telecommunication company
Training in satellite communication, company products, and services
• Financial contribution for meals of 4,50 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language trainings
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card
• Employee social events

Information about the selection process

Applicants are expected to send a structured CV in English before 23 April 2021. Only suitable candidates with a required technical background will be contacted back and invited for a personal interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

technical, telecommunications, electrotechnical, IT

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Basic knowledge of Telecommunication Networks and IT terminology
• Good English speaking and writing skills
• Good communications skills and ability to cooperate with different teams
• Good in analyzing complex issues to find creative, logical, and effective solutions
• Well organized, detail-oriented, and accurate
• Able to handle stress and able to work under time pressure
• Customer-oriented
• Able to set priorities
• Comply with agreements

Advertiser

Brief description of the company

Marlink is the pioneer of business-critical communication solutions for customers operating in remote environments. With 1000 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enable over 200,000 customers to operate in an ever smarter, safer, and more profitable way.

With over 75 years' experience in developing innovative business-critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivaled network of service provider partners.

http://www.marlink.com/

Number of employees

50-99 employees

Company address

Marlink s.r.o.
Odborárska ulica 5
831 02 Bratislava
http://www.marlink.com/