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Customer Service Representative

MarkIT.sk, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Start date: ASAP or based on agreement
  • Contract type: full-time

Job description, responsibilities and duties

Help Our Clients Succeed and We Will Do the Same for You.

Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent.

This mission has stood the test of time for 15 years, unchanged.

Markit is a leading international company, offering IT purchasing solutions in 36 countries (and growing fast).

Hundreds of Fortune 500 and Forbes Global 2000 companies choose Markit as their IT purchasing partner.

In Slovakia we are seeking a Customer Service Representative to help take advantage of the growing opportunities in the Slovakian market.

Working as a Customer Service Representative you will get the opportunity to learn more about IT purchasing and IT trends. This is a great starting point to move into an Account Manager position.

RESPONSIBILITIES

- Provide the outstanding customer service to Markit customers in Slovakia
- Look after our customer orders, inquiries and warranty cases
- Communicate with our partners and customers to ensure smooth day-to-day operations.
- Find new solutions to ad hoc problems
- Focus on improving processes and relationships with partners.
- Support in the development of existing clients

IDEAL CANDIDATE

- At least 2 years of customer service experience
- Secondary or higher education
- Fluent Slovak language (C2) and good English language skills
- Interest in IT or in technology in general
- Positive attitude and desire to help
- Ability and willingness to work independently and within a team
- A desire to solve problems proactively

Employee perks, benefits

Are you ready for a rewarding challenge?

JOIN 130 OTHER MARKITEERS

To innovate. To execute excellence. To make an impact. To celebrate. To be part of a forward thinking, professional and fun-loving team. A team that values honesty, openness, kindness, diversity and collaboration. Help us continue to lead the way in the world of IT purchasing.

Information about the selection process

Please submit your CV in English.

Expected date of completion of the selection process

17 June 2021 (1 more day remaining)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Preferably technical or business related education

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Mircosoft office tools - basic
Communication skills - advanced
Problem solving skill - advanced

Number of years of experience

At least 2 years of customer service experience

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Positive attitude and desire to help
Ability and willingness to work independently and within a team
A desire to solve problems proactively

Advertiser

Brief description of the company

Over 10,000 companies in 36 countries trust and use Markit to purchase their IT products, including 20+% of the Global Forbes 2000 and Fortune 500 companies. Companies such as ABB, AGA (Linde AG), Coca-Cola, Danfoss, Ericsson, Johnson & Johnson, MetLife, Rezidor/Radisson, Roche, Sanofi, Schott, SEB, Siemens, Skype, Telenor, Tieto, TIKTOK and many more are solving numerous indirect IT purchasing issues with Markit. In 2020 they saved an average of 12.5% on average market prices and thousands of hours in reduced purchasing process time.

Our clients compare prices and delivery times in real time in our catalogue of over 3 million IT products, sourced from over 300 of the world’s leading IT distributors. Markit offers local to local deliveries with local invoicing in the relevant currencies across 36 countries. The average delivery time for orders is 2.5 days. In addition, clients get transparent visibility of spend, dynamic proof of savings plus supplier and invoice consolidation options, all backed by dedicated client support in local languages.
Contract management and SLAs are simplified with a group level consolidated agreement, potentially reducing the client’s IT supplier count to one.
At Markit, we believe IT purchasing should be simple, transparent and efficient – in a way that not only saves money on product prices but reduces purchasing process time massively. We're passionate about helping our clients succeed in achieving the lowest possible total cost of purchase.

Our Net Promoter Score is 64.5% and rising.
In 2020 Markit’s turnover was 122.6M euros.
Markit was founded in Estonia in 2003.

Company address

MarkIT.sk, s.r.o.
Kopčianska 10
851 01 Bratislava
https://www.markit.eu/sk

Contact

Kontaktná osoba: Martin Zuzak
Tel.: +421233456304
E-mail: poslať životopis