Práca SME SME.sk
Pridať inzerát

Client Support Specialist

MarkIT.sk, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthSalary is subject of discussion and depends on experiences.
  • Start date: ASAP or based on agreement
  • Contract type: full-time

Job description, responsibilities and duties

Help Our Clients Succeed and We Will Do the Same for You.

Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent.

This mission has stood the test of time for 18 years, unchanged.

Markit is a leading international company, offering IT purchasing solutions in 38 countries (and growing fast).

Hundreds of Fortune 500 and Forbes Global 2000 companies choose Markit as their IT purchasing partner.

In Slovakia we are seeking a Client Support Specialist to provide outstanding client support to Markit clients.

Working as a Client Support Specialist you will get the opportunity to learn more about IT purchasing and IT trends. This is a great starting point to move into an Account Manager position.

RESPONSIBILITIES

- To provide outstanding client support to Markit clients in Slovakia
- To look after our client orders, inquiries and warranty case focusing on high client satisfaction
- To communicate with our partners and clients to ensure smooth day-to-day operations.

IDEAL CANDIDATE

- At least 2 years of client support experience
- Secondary or higher education
- Fluent (C2) Slovakian language and good English language skills
- Interest in IT
- Positive attitude and desire to help
- Ability and willingness to work independently and within a team
- A desire to solve problems
- Proactive attitude and attention to detail

Employee perks, benefits

Are you ready for a rewarding challenge?

JOIN 160 OTHER MARKITEERS

To innovate. To execute excellence. To make an impact. To celebrate. To be part of a forward thinking, professional and fun-loving team. A team that values kindness, honesty, professionalism, diversity, and collaboration. Help us continue to lead the way in the world of IT purchasing.

Information about the selection process

Please submit your CV in English.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Preferably technical or business related education

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Communication skills - Advanced
Mircosoft office tools - Skillful
Problem solving skill - Advanced

Experience in the position/sector

At least 2 years of customer service experience

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Positive attitude and desire to help
Ability and willingness to work independently and within a team
A desire to solve problems proactively

Advertiser

Brief description of the company

Over 10,000 companies in 38 countries trust and use Markit to purchase their IT products, including 20+% of the Global Forbes 2000 and Fortune 500 companies. Companies such as ABB, AGA (Linde AG), Coca-Cola, Danfoss, Ericsson, Johnson & Johnson, MetLife, Rezidor/Radisson, Roche, Sanofi, Schott, SEB, Siemens, Skype, Telenor, Tieto, TIKTOK and many more are solving numerous indirect IT purchasing issues with Markit. In 2020 they saved an average of 12.5% on average market prices and thousands of hours in reduced purchasing process time.

Our clients compare prices and delivery times in real time in our catalogue of over 3 million IT products, sourced from over 300 of the world’s leading IT distributors. Markit offers local to local deliveries with local invoicing in the relevant currencies across 38 countries. The average delivery time for orders is 2.5 days. In addition, clients get transparent visibility of spend, dynamic proof of savings plus supplier and invoice consolidation options, all backed by dedicated client support in local languages.

Contract management and SLAs are simplified with a group level consolidated agreement, potentially reducing the client’s IT supplier count to one.

At Markit, we believe IT purchasing should be simple, transparent and efficient – in a way that not only saves money on product prices but reduces purchasing process time massively. We're passionate about helping our clients succeed in achieving the lowest possible total cost of purchase.

Our Net Promoter Score is 64.5% and rising.
In 2021, our revenue was 178.7M euros, an increase of 46% on 2020.
Markit was founded in Estonia in 2003.