Práca SME
Pridať inzerát

HR Contact Center Associate with English and Italian - Home Office based

ManpowerGroup Slovensko s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 100 - 1 700 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

· Receive HR queries in English and Italian via phone, email or other communication channels and log contacts into the shared service case management system.
· Answer customer’s HR queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
· Refer to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
· Be part of a team that actively seeks employee feedback to improve levels of service.

Employee perks, benefits

· 1 Extra leave day on followin cases: wedding, moving, graduation, child birth
· 20 Eur extra compensation for internet costs
· Possible internal and/or international growth

Company on whose behalf the position is being filled

Other unlisted areas

Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods all over the world.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Proficiency (C2) and Italian - Proficiency (C2)

Other knowledge

Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced

Personality requirements and skills

· communicativeness,
· sociability,
· friendliness,
· responsibility,
· digital intelligence,
· flexibility,
· punctuality,
· experience in HR, tellecomunication, customer service is advantage


Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees